- Salary
- $20 – $25/hr
- Location
- Buena Park, California
- Type
- Full-time
- Department
- Sales
- Seniority
- Entry
- Experience
- 1+ years
- Education
- High School
- Source
- BetterTeam
Description
Sales Operations Specialist
Company: Walong Marketing
Department: Sales Operations
Reports to: Sales Operations Manager
Employment Type: Full-Time, Non-Exempt (subject to HR confirmation)
Compensation: 20–25 per hour, based on experience
Primary Focus: Retail / Supercenter Operations
Department: Sales Operations
Reports to: Sales Operations Manager
Employment Type: Full-Time, Non-Exempt (subject to HR confirmation)
Compensation: 20–25 per hour, based on experience
Primary Focus: Retail / Supercenter Operations
Position Summary:
Walong Marketing is seeking a motivated, organized, and detail-oriented Sales Operations Specialist to support daily sales operations, order processing, retail accounts, logistics, and customer coordination.
The ideal candidate is dependable, communicates effectively, has strong Excel skills, and enjoys working in a fast-paced, team-oriented environment.
This is an excellent opportunity for someone looking to grow their career in sales operations, retail, supply chain, or logistics. Training will be provided on company systems and processes.
Key Responsibilities:
- Assist with purchase orders (POs), sales order entry, order tracking, invoicing, and fulfillment.
- Support retail accounts, including Walmart, Costco, Sam's Club, Target, and other customers.
- Coordinate with warehouse, inventory, and logistics teams regarding shipments, deliveries, and order status.
- Assist with ERP systems, SAP, EDI transactions, SPS Commerce, retailer portals, and related documentation.
- Communicate with sales representatives, brokers, customers, vendors, and internal departments.
- Follow up on order discrepancies, shortages, delivery issues, and customer inquiries.
- Maintain Excel trackers, sales reports, customer records, and operational documentation.
- Support trade shows, product demonstrations, promotional events, and sample coordination.
- Assist with direct store delivery (DSD), store visits, merchandising, and field activities as needed.
- Follow established standard operating procedures (SOPs) and identify opportunities for process improvement.
- Support special projects and other related responsibilities as business needs evolve.
Qualifications:
Required:
- High school diploma or equivalent.
- Proficiency in Microsoft Excel, including basic formulas, sorting, filtering, and data management.
- Strong written and verbal communication skills.
- Excellent organizational skills, reliability, and attention to detail.
- Ability to multitask, prioritize assignments, and meet deadlines.
- Strong customer service skills and a positive, team-oriented attitude.
- Ability to work independently, follow instructions, and learn new systems.
- Willingness and ability to travel locally and support occasional field activities.
- Valid driver's license and ability to meet company driving requirements, where driving is an essential job function.
Preferred, but Not Required:
- 1–2 years of experience in sales support, administrative operations, customer service, order processing, retail, or logistics.
- Familiarity with SAP, ERP, EDI, SPS Commerce, Walmart Retail Link, or similar systems.
- Basic knowledge of warehouse operations, inventory management, shipping, transportation, or supply chain.
- Experience supporting retail accounts, distributors, vendors, or brokers.
- Background in food and beverage, consumer packaged goods (CPG), grocery, wholesale distribution, or retail.
- Experience with trade shows, merchandising, direct store delivery (DSD), or promotional events.
- Prior SAP, EDI, and retailer portal experience is not required. Training will be provided.
Work Environment:
- Primarily office-based with occasional local travel (10% - 20%), store visits, trade shows, and business events.
- Regular collaboration with Sales, Warehouse, Logistics, Accounting, Planning, and Marketing.
- Responsibilities may evolve to support changing business priorities and operational needs.
Equal Employment Opportunity:
Walong Marketing is an equal opportunity employer. Employment decisions are made in accordance with applicable federal, state, and local laws.
Skills
ExcelSAPCustomer ServiceMerchandisingWarehouse OperationsERPInventory Management