- Location
- Pantelimon
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Closing date
- Today
- Source
- CareersPage
Description
Location: Bucharest, Romania
Work Model: Hybrid (3 days office / 2 days WFH)
Schedule: Mon–Fri, 09:00–18:00
Contract: Permanent, full-time
Net Total Guaranteed: 5,969 RON/month
Overview
Are you looking to take the next step in your career within a vibrant global environment? We are seeking a service-oriented professional with native or near-native German fluency to join our growing Bucharest division. Serving as a key contact for our German-speaking clientele, you will handle inquiries with exceptional professionalism while upholding top service quality.
Core Accountabilities
- Multichannel Support: Deliver comprehensive customer service across phone, live chat, and email systems using fluent, professional German.
- Issue Resolution: Diagnose and solve client problems efficiently to achieve effective resolution on the first interaction.
- Record Keeping: Input detailed logs of client interactions, account updates, and resolution details directly into the CRM database.
- Team Collaboration: Work closely with technical specialists and escalation units to address complex cases.
- Service Enhancements: Identify opportunities to introduce value-adding product features and add-ons tailored to client requirements.
- Knowledge Upgrades: Stay fully informed about updated product features, corporate guidelines, and daily operational workflows.
Target Candidate Profile
Essential Qualifications:
- Languages: C1/C2 level proficiency in German alongside B2 or higher English skills for team collaboration and internal software use.
- Communication: Excellent interpersonal skills, clear writing ability, and strong active listening techniques.
- Technical Aptitude: Proficient with Microsoft Office tools, with a fast capacity to learn proprietary enterprise software.
- Mindset: Patient, organized, and empathetic problem solver who remains calm under pressure.
- Location: Fully prepared to commute to our District 4 office near Eroii Revoluției Metro 3 days per week.
Onboarding & Training
- Duration: 1 week of fully paid introductory training.
- Schedule: Held Monday through Friday, 10:00 to 17:00.
- Content: Led by corporate trainers, covering support tools, product specifications, operational processes, and practical scenario simulations.
Compensation & Financial Perks
- Net Base Salary: 5,569 RON net per month.
- Remote & Commute Allowance: 400 RON net monthly allowance to help cover home utility bills and travel costs.
- Total Net Guaranteed: 5,969 RON total net guaranteed monthly earnings.
- Meal Allowance: 25 RON per day worked, loaded onto a Pluxee meal card.
- Performance Bonuses: Regular financial rewards tied to client satisfaction scores (CSAT) and core KPIs.
- Sales Incentives: Direct commission payouts for successful service cross-sells and product upgrades.
- Overtime Pay: 25% extra pay rate applied to authorized overtime or weekend shifts.
Additional Benefits
- Annual Leave: 21 days of paid annual vacation.
- Healthcare: Complete medical insurance plan through Medicover Clinique.
- Convenient Location: Office situated directly next to the Eroii Revoluției transit hub.
- Work-Life Balance: Balanced hybrid arrangement pairing collaborative office days with home-based focus time.
- Career Growth: Clear promotion channels moving into Quality Assurance, Team Lead, Corporate Trainer, or Account Management positions.
Skills
Customer Service