Business Performance Manager

Career Category

Corporate Services

Job Description

Role Description: 

The Manager, Business Performance supports Corporate Affairs put its Business Performance strategy into practice to help improve how the function operates, collaborates and delivers against its priorities. This role maintains portfolio and performance activities across operational work and transformation initiatives, coordinating updates on progress, milestones, risks, dependencies, budget, and capacity. In partnership with leaders, project teams, and Business Performance Data, Analytics and Process Intelligence, the Manager supports reporting and insights that help leaders monitor commitments and prepare for decisions. 

This role will partner across Corporate Affairs to implement consistent ways of working, simplify processes, directly support technology and AI adoption, and strengthen organizational effectiveness. 

 

The Manager will play a hands-on role in translating Business Performance priorities into practical solutions that make it easier for Corporate Affairs teams to get work done. This includes program management, process improvement, measurement of OKRs, KPIs, value, and productivity, budget tracking maturity, change and adoption coordination, knowledge management, and technology, AI, and data-enabled innovations that helping teams implement new ways of working.  

Roles & Responsibilities:  

Business Performance & Operational Excellence 

• Implement Business Performance initiatives that improve how Corporate Affairs plans, operates, and delivers work. 

• Identify and execute opportunities to simplify processes, standardize ways of working, reduce manual effort, and improve the staff experience. 

• Develop and maintain processes, tools, documentation, and self-service resources that enable consistent and effective ways of working. 

• Support portfolio governance and reporting across operational work and transformation initiatives by coordinating status, milestones, dependencies, risks, and capacity inputs and maintaining clear ownership, decisions, and follow-through. 

• Support the tracking and reporting of agreed OKRs, KPIs, value, productivity, and adoption measures, partnering with the Business Performance Data, Analytics and Process Intelligence team to maintain reliable inputs and actionable insights. 

Transformation, Technology & Capability Building 

• Support Corporate Affairs transformation priorities through implementation of new technologies, AI capabilities, processes, and ways of working. 

• Lead projects and pilots from planning through implementation, including stakeholder engagement, change management, and adoption, process redesign support and technology-, AI-, and data-enabled initiative support via documenting current and future workflows, coordinating implementation and change activities, and tracking adoption and intended outcomes. 

• Coordinate learning and capability-building initiatives that help staff build skills and effectively adopt new tools and ways of working. 

• Support budget and capacity management by coordinating updates, tracking actuals and variances, and preparing information that helps leaders assess plans and resource needs. 

• Capture feedback and lessons learned to improve and scale successful solutions across Corporate Affairs. 

Project & Stakeholder Management 

• Manage cross-functional projects, including priorities, timelines, deliverables, risks, and dependencies. 

• Build strong partnerships across Corporate Affairs and enterprise functions to translate business needs into practical solutions. 

• Coordinate vendors and external partners, as needed, and develop clear communications that support effective implementation and adoption. 

Functional Skills: 

Must-Have Skills (Not more than 3 to 4): 

• Business Performance & Process Improvement: Ability to assess how work gets done, identify opportunities to simplify or improve it, and implement practical solutions that strengthen effectiveness. 

• Project & Program Management: Ability to independently manage projects from planning through execution, balancing priorities, timelines, risks, and dependencies. 

• Change & Technology Implementation: Experience implementing new processes, technologies, AI-enabled tools, or ways of working and supporting successful adoption. 

• Stakeholder Partnership: Ability to build strong cross-functional relationships, understand business needs, and influence stakeholders to move work forward. 

Good-to-Have Skills: 

• Experience with AI, automation, or technology-enabled transformation. 

• Experience developing learning, onboarding, or capability-building programs. 

• Experience with knowledge management or self-service platforms. 

• Experience in Corporate Affairs, communications, or a complex global function 

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