Job Overview

Under general supervision, the Business Systems Analyst supports the enhancement of business-critical systems by analyzing vendor-provided software (COTS) and translating new functionality into business value. This role focuses on understanding and interpreting vendor documentation, identifying changes in system functionality, and communicating business impact to internal stakeholders—enabling more effective operations and decision-making within a regulated environment.

Essential Functions

• Analyze and interpret vendor (COTS) documentation to identify changes, new features, and potential impacts to existing systems and processes.
• Compare existing requirements vs. new vendor functionality, highlighting gaps, risks, and required updates.
• Develop or modify moderately complex system requirements based on business needs and vendor updates.
• Translate technical changes into clear business insights and recommendations for stakeholders.
• Engage directly with software vendors to clarify requirements, align on solutions, and resolve issues.
• Partner with business users (including lab teams) to understand needs and validate system changes.
• Conduct requirements walkthroughs and workshops with business, IT, and vendor teams.
• Support UAT and validation activities, including risk-based testing, defect tracking, and triage.
• Maintain and manage requirements within tools such as Azure DevOps (ADO).
• Ensure all work aligns with regulated environment standards (e.g., FDA), with strong focus on documentation quality and compliance.

Key Skills & Competencies

• Strong ability to analyze, synthesize, and communicate complex technical information.
• Proven capability to quickly understand unfamiliar systems or documentation and extract key insights.
• Excellent English communication skills (written and verbal), with ability to translate technical concepts to business audiences.
• Proactive, self-starter mindset with strong ownership and accountability.
• Ability to collaborate cross-functionally with global teams, vendors, and business stakeholders.
• Strong attention to detail and ability to work effectively in a highly regulated environment.
• Comfort using AI tools (e.g., Copilot) to enhance productivity, analysis, and documentation.

Qualifications

• Bachelor’s Degree in Computer Science, Business Administration, or related field, or equivalent experience
• Experience in Life Sciences, laboratory environments, or regulated industries
• At least 2 years of experience in systems analysis or similar roles
• Experience working with COTS (vendor-based) applications and vendor delivery models
• Demonstrated experience in requirements gathering, analysis, and documentation
• Experience working with global teams in an offshore/onshore model
• Experience with tools such as Azure DevOps (ADO) or similar is a pl

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.