Specialist, Customer Care Reporting

Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ____________________________________________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

Pay Range

USD $54,236.00 - USD $64,567.00 /Yr.

STAR Bonus % (At Risk Maximum)

5.00 - Salaried Non-Management except pharmacists

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F: 8:00am - 5:00pm CT

Remote Work Notification

ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

 Due to growth, we are adding a Specialist, Customer Care Reporting to our team!

 

The Specialist, Customer Care Reporting will play a key role in supporting the analytical operations of the Customer Care department. The Specialist will be responsible for understanding business processes, supporting data, and performing an array of analyses and report creations that facilitate critical business decision-making processes. The objective is to utilize and harness data in an effective manner to assist in driving business decisions, to better predict call trends and patterns and to allow for more accurate forecasting and staffing. Additionally, the Specialist will create and maintain performance data for the whole of Customer Care to aid in performance management. 

 

Is this you? Find out more below!  

Responsibilities

How do I make an impact on my team?   

• Responsible for completing reports and projects as requested by Customer Care teams in a timely manner.
• Understand intermediate data relationship concepts and transform data into information that can be proactively used to improve business decisions.
• Create and maintain performance data for the whole of Customer Care.
• Deliver reports on a weekly, monthly, quarterly or annual basis as required by Customer Care Leadership.
• Perform quality assurance to ensure reports are accurate and in compliance with all regulations and requirements.
• Periodic and detailed reporting of call trends.
• Identify, advocate, and implement continual process improvement of policies and procedures to maximize quality and efficiencies.
• Assist with internal department and corporate projects as required.
• Coordinate task completion within department and cross-functionally.
• Solve moderately complex problems.
• Other duties as assigned. 

Qualifications

What our team expects from you?  

• Associate’s degree or equivalent work experience required.
• 4 years of reporting experience required.
• 4 years of work experience in a business setting required.
• Proficient in Microsoft Office Suite.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus? 

• Top of the industry benefits for Health, Dental, and Vision insurance 
• 20 days paid time off 
• 4 weeks paid parental leave 
• 9 paid holidays 
• 401K company match of up to 5% - No vesting requirement 
• Adoption Assistance Program 
• Flexible Spending Account 
• Educational Assistance Plan and Professional Membership assistance 
• Referral Bonus Program – up to $750! 

#LI-Remote

Location : Address

Remote

Location : Country

US