Job Title

Operations Specialist

Job Description Summary

The Operations Specialist will work closely with the Operations Director while providing administrative support for Managing Principal and or other department leaders. Will be responsible for creatively solving problems to ensure the offices operates in an efficient and effective manner. This role will also assist in administrative duties in the absence of Administrator, such as booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, run copy room or copier, submitting maintenance requests. Collaborate with counterparts in other markets to learn and utilize best operational practices.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The ops specialist will support and enable the Senior Ops Director and the MP in ensuring and monitoring the smooth function of the territory and office to achieve planned growth and maximize revenue goals. 
• Works with Director of Market Operations on business continuity issues, such as emergency plans, to follow up with fee-earners, Project Coordinators, and Office Managers, as needed
• In the absence of functional leadership, work with fee-earners to deploy teams of research, marketing, and service delivery staff based on level of effort and expertise required for delivery of material
• Provide oversight for recruiting, onboarding, performance management, employee coaching, counselling, and policy adherence in conjunction with HR
• Work in conjunction with IT, Real Estate, and management on all moves while tracking broker licenses, professional memberships, and educational requirements and follow up with fee-earners on any delinquencies or upcoming actions required 
• Maintain tracking of expenses related to deals, using Commissions Accounting and CRM Systems, while Enter and update opportunity information in CRM system according to the guidelines.
• Attribute expenses to specific deals or other codes and track against deal budget while entering expense reports into Workday.
• Manage purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.) by ordering through Workday, procurement, or outside vendor; entering all new local vendors into Workday and cleanse data, if required
• Coordinate scheduling of admin staff as appropriate, manage receptionists and facilities coordinator; approve PTO and time sheets 
• Partner with the Operation Director to update broker list /internal and external – update document with new broker hires/terminate brokers 
• Maintain broker/admin list – review broker/admin ratios    
• Establish and coordinate a system by which we keep track of referrals through phone, social media, etc.   
• Together with the team, the Operations Specialist will partner with Shared Services to align on all corporate processes 
• Assists in event planning and disseminating communications the region
• Assist MP in the oversight of leadership and development programs within the market  
•  Schedule market meetings, interviews, training sessions, broker debriefs 
• Serve as a point of contact for vendors  
• Coordinates/supervises maintenance, alterations and assists with office moves 
• Assists in scheduling meetings, calendars, expenses

METRICS

• Self-motivated, flexible and the ability to work well in fast-paced team environment
• Management of costs to budge, keeping variances to a minimum
• Strong emphasis on delivery of exceptional customer service and quality
• Possess strong oral, written and presentation communication skills
• Ability to prioritize competing tasks to meet business needs

BACKGROUND AND EXPERIENCE

• Bachelor’s Degree preferred
• 3-5 years of administrative support experience
• Knowledge of Workday, Salesforce, and budgeting software
• HR administrative and accounts skills preferred
• Proficiency with Microsoft Office Suite

COMPETENCIES

• Strong attention to detail and organizational skills
• Experience and knowledge of Client Servicing
• Ability to conflict resolution
• Project Support
• Exposure to Process and Project Management
• Client Relationship Management
• Teamwork Orientation

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 68,000.00 - $80,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”