Freight Operations & Sales Specialist

About the Engagement

We are supporting an expanding U.S. box truck brokerage connecting shippers with reliable transportation solutions. They are seeking a hands-on logistics and sales professional to join their team in a dedicated hybrid role, reporting directly to the Operations Lead.

This engagement combines daily shipment coordination with aggressive commercial outreach. You will manage shipments from pickup to delivery, maintain customer and carrier relationships, build new freight lanes, and generate consistent volume across key corridors. A core focus will be optimizing carrier capacity, building profitable lanes, and securing return loads to maintain a backhaul utilization rate above 90%.

Core Responsibilities

• Sales & Lane Development (75% focus): Execute proactive outbound cold calling and lead generation to build new shipper relationships and establish consistent freight lanes.

• Inbound & Client Engagement (25% focus): Follow up on inbound inquiries, respond to customer quotes, and manage ongoing account communications.

• Volume & Capacity Growth: Drive carrier growth to target a minimum weekly volume of $5,000 across multiple carriers.

• Backhaul Optimization: Focus on selling and securing return loads to ensure a backhaul fill rate exceeding 90%.

• Operations & Execution: Coordinate daily freight progress, communicate with drivers and U.S. clients, and resolve operational issues promptly.

• Documentation & Systems: Prepare rate confirmations, Bills of Lading (BOLs), Proofs of Delivery (PODs), and maintain accurate CRM and TMS records.

Key Qualifications

Must-Have

• 2+ years of experience in U.S. freight brokerage, 3PL, or trucking operations.

• Proven experience in proactive cold calling, outbound sales, and building new freight lanes from scratch.

• Hands-on experience coordinating box truck or truckload shipments and handling daily operational issues.

• Advanced English proficiency with strong verbal communication skills for direct U.S. client interaction.

• Track record of achieving operational targets, such as high backhaul utilization rates and weekly volume goals.

• Ability to report directly to leadership and work independently in a fast-paced environment.

Nice to Have

• Specific experience in box truck, middle-mile, or expedited freight.

• Familiarity with CRM, TMS, and tracking platforms (e.g., GoHighLevel, LoadStop, Macropoint, Trucker Tools).

• Existing network of U.S. shippers or carriers.

• Knowledge of major U.S. freight corridors and transit times.

Engagement Details & Culture

• Competitive monthly salary.

• Flexibility & Setup: Dedicated remote engagement working with a growing U.S. logistics team.

• Schedule & Availability: Core overlap availability Monday through Friday, 8:00 AM–5:00 PM EST.

• Time Away: 6 major U.S. holidays plus 10 flexible planned non-working days per year

• Room to contribute: Join a growing brokerage where you can help improve processes and support business growth.

If you have a strong understanding of U.S. freight operations, enjoy working with customers, and are interested in contributing to business development, we'd love to hear from you.