- Location
- Medellín, Medellin, Colombia · published
- Department
- Human Resources
- Source
- Workable
Description
Role Overview
We are seeking an experienced Staffing Recruiter with a strong background in the BPO industry to join our team on-site in Medellín. In this role, you will be responsible for leading the end-to-end recruitment, screening, and selection process for specialized talent in Collections / Debt Recovery operations. You will target high-performing bilingual candidates to meet demanding operational metrics and volume requirements while upholding strict quality and cultural fit standards.
Key Responsibilities
- Operative & Specialized Recruitment: Design and execute tailored sourcing and attraction strategies for bilingual Collections and BPO roles.
- Full-Cycle Selection Management: Manage job postings, resume screening, competency-based interviews, language assessments, and candidate shortlist presentations to operations and clients.
- Specialized Competency Assessment: Evaluate candidates on negotiation skills, frustration tolerance, objection handling, and persuasive communication required for collections campaigns.
- ATS & Data Management: Administer the Applicant Tracking System (ATS) to maintain real-time pipeline visibility and track key talent acquisition metrics (time-to-fill, conversion rates, early turnover).
- Language Proficiency Evaluation: Conduct objective, situational evaluations to verify C1 Advanced English language proficiency across written and verbal communication.
- Onboarding & Operations Alignment: Partner closely with Account Leads and Training teams to schedule and facilitate candidate handoffs into training waves.