Technical Writer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

Do you love taking on tough challenges? We need a senior technical writer, who is all about the customer. Motorola Solutions is seeking a dynamic, self-motivated, and experienced senior technical writer. As the primary writer owning the BlueEye documentation portfolio end-to-end, you will drive the entire content lifecycle from initial requirements gathering and scoping, to executing deliverables, publishing, and long-term maintenance.

Job Description

• Plan, write, and publish documentation for software/hardware releases and new product introductions, as the main writer for your portfolio, with support from a team. 

• Create user-friendly documentation that prioritizes customer experience.

• Drive and execute improvements through cross-functional collaboration and leading by influence.

• Improve processes and tools through collaboration with others and creative problem-solving.

• Identify, suggest, and champion new solutions to improve documentation quality and customer content experience.

• Analyze processes, tools, and deliverables to identify areas for improvement within the team and for collaboration across the business. 

• Assist with the evolution of our approach to customer-first content, collaborating with and managing change with organizations like Engineering, UX, Training, Support & Marketing. 

• Adapt to constraints through open collaboration with internal and external teams.

• Build consensus and present business cases to leadership and internal teams for strategic alignment.

Qualifications

• Experienced with multiple publication types, including online content syndication

• Strong proficiency in Dita XML authoring and workflows

• Experience creating HTML-first documentation where every page is page one, as well as other publication types

• Ability to leverage AI tools to improve quality and efficiency

• Skilled with consensus building with separate teams across the business

• Knowledge of Heretto CCMS or similar component content management system

• Familiarity with Jira and Confluence

Your Competitive Advantages

• Experienced with the challenges of creating a brand new set of documentation for a product offering that has never had technical writing support

• History of approaching content as a customer advocate, knowing how to deliver great customer experiences for technical content

• Dogged efficiency builder, focused on how to drive process improvement

• Experienced with using git-based source control and the Adobe Creative Suite would also be an asset

• And if you bring an understanding of how to automate processes and make everyone's lives easier, we definitely want to hear from you!

Target Base Salary Range: 75,000 - 85,000 CAD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

This position is a remote position and candidates can be located anywhere in Canada.

Basic Requirements

• A Bachelor's degree with 5 years of experience in technical writing OR 7+ years of technical writing experience.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un  handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.