Senior Manager, Executive Fulfillment Escalations

Leader of the Regional Fulfillment Team. Responsible for interfacing with regional Field Service Teams and driving resolution of spare part availability issues. Key responsibilities include establishing operating processes to understand, contain, resolve, and prevent recurrence of spare part availability problems.

Leads team responsible for responding to executive level spare part issues and escalations. Team Responsibilities include:

• Drive aligned recovery actions across Planning, Procurement/SAM, Field Service Operations, Global Customer Contact, Spares Execution, and Site teams.
• Facilitate decision‑making on allocation, substitution, recovery plans, and customer commitments
• Ensure accountability and follow‑through across all stakeholders without owning day‑to‑day transactional execution
• Provide clear, consistent communication package to all stakeholders involved within the escalation including partners within impacted regional fulfillment team.
• Help institutionalize consistent regional fulfillment processes, tools, and governance
• Manage cross-functional projects within Fulfillment and Operations.
• Ensure compliance with internal processes and timelines.
• Prepare and present status reports and updates to stakeholders.
• Collect and analyze specific customer data to identify process improvement areas.
• Support continuous improvement initiatives and operational efficiency.
• Identify gaps in fulfillment process and drive containment and long term corrective actions for process improvements

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Has intermediate level of knowledge of customer order fulfillment, systems, and tools, such as SAP.
• Able to collect and analyze data in order to solve problems, improve processes and make decisions.
• Understands supply / demand signals
• Develop basic knowledge of AMAT products

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work
• Has knowledge of semiconductor equipment industry and customer expectations
• Skills: Proficient in Microsoft Office applications, especially Excel and PowerPoint. Strong analytical, organizational, and time management skills.
• Global experience working with different backgrounds and cultures

Leadership

• Ability to lead a team
• Ability to influence stakeholders

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Collects and utilizes data for decision making and process improvements.
• Applies analytical and critical thinking skills to identify and resolve fulfillment issues.

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Communicates clearly and professionally in both written and spoken English.
• Uses tact and diplomacy to exchange information and handle sensitive issues while focused on fulfillment of customer orders
• Ability to work in matrixed organization and deliver complex communications at various levels within AGS organization
• Builds and maintains positive and effective relationships with internal and external customers and partners.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

## Qualifications

### Education:

Bachelor's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

7 - 10 Years

### Work Experience:

## Additional Information

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### Shift:

10-Day 8-Hr (United States of America)

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### Travel:

Yes, 10% of the Time

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### Relocation Eligible:

No

### Referral Payment Plan:

Employee Referral (Standard)

U.S. Salary Range:

$146,500.00 - $201,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.