Community Liaison | Thurston County

Puget Sound Health & Hospice, a 5-star Medicare-rated agency, is seeking to add a Home Health and Hospice Community Liaison for Thurston County.

As a Home Health and Hospice Community Liaison, you’ll be the vital link between referral sources, patients, and our clinical team—ensuring seamless transitions and exceptional experiences. If you’re passionate about connecting people to life-changing care, this is your opportunity.

Pay That Rewards Your Effort

• Base salary is $85,000 to $105,000 annually, DOE plus bonuses
• Additional incentive bonuses based on productivity and individual performance
• Medical, Dental, and Vision coverage with HSA and FSA
• Free telehealth programs for convenient access to care
• Paid holidays, sick leave, and PTO to promote work-life balance
• 401(k) with company match and paid Life and AD&D insurance
• Monthly car/gas stipend and tuition reimbursement
• Employee Assistance Program, emergency fund access, and referral bonuses
• Flexible scheduling and a fun, collaborative, and supportive team environment
• Professional development: Comprehensive training, tuition reimbursement, and mentorship to help you achieve your goal

Flexibility That Enhances Your Life

We understand that professionals have different needs at different stages of life. That’s why we offer flexibility that empowers you:

• Manage your own schedule to align with your life and your market
• Autonomy to plan your day around building relationships and driving results
• Support from a team that values your independence and empowers your success

Your Impact as a Home Health and Hospice Community Liaison

• This is a strong sales position with 80-90% of time spent in the field. We are looking for motivated, hungry, and goal-oriented sales staff.
• You must have prior medical sales experience (preferably in home health or hospice) with a preferred current book of business.
• Respond to patient and referral source requests and concerns
• Forge strong partnerships with hospitals, physicians, and community organizations to expand access to care by meeting face-to-face with potential key referral sources
• Educate referral sources on Alpha’s services, ensuring patients receive the right care at the right time while maintaining positive relationships with current referral sources
• Coordinate smooth, timely admissions for patients transitioning to hospice
• Travel to and represent the agency in transitional care activities and strategic relationships with health systems, hospitals, inpatient facilities, associations, and physician groups
• Identifies, contacts, and manages potential clients, patients, and referral sources
• Sources potential, appropriate patients in the community through meeting with referral sources and patients
• Meet and/or exceed hospice referral and admission goals

What You Bring to the Table

• A current and related book of business contacts in healthcare
• An associate or bachelor’s degree in Marketing, Business, or health-related science is preferred, but not required
• Exceptional communication, negotiation, and relationship-building skills
• Knowledge of Medicare guidelines for home health is a big plus, but not required
• Possesses tenacity, empathy, emotional intelligence, and a solutions-oriented mindset
• Clinicians (therapists/nurses/social workers) are strongly encouraged to apply
• Licensed and insured driver with reliable transportation (daily travel is required)

We pride ourselves on our quality of care and ethical business practices as well as our foundational Core Values of CAPLICO:

• Customer Second (Employee First!)
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Celebration
• Ownership