Help Desk Specialist, Onsite

DeVine is a leading provider of Technical and Scientific solutions for Federal, State and commercial clients.  

Our company is looking for a Help Desk Specialist to join our team in Monterey, CA. This position will be supporting a government customer, hence only US Citizens may be considered for hire. 

The Help Desk Specialist will join DeVine, and collaborate with our government customer onsite, Mondays through Fridays.  If you have the relevant experience & attributes, and enjoy working in the Monterey area, then we want you on our team!

Responsibilities:

• Answering and remediating trouble calls during business hours 
• Answering all Tier 1 calls, create and remediate Tier 1 tickets
• Escalate issues to Tier 2 as appropriate and remediate all Tier 2 escalations
• Be responsible for the implementation and operation of an integrated system of hardware and software applications designed to support mission of providing in-resident programs and mobile education events
• Troubleshoot all of the above systems on a continuous basis, either through direct interaction or remote connection
• Develop guides and instructions for participants on the IT resources available during their residency, and how to connect their personal laptops, smartphones, etc. to wireless networks

Experience: 

• Comprehensive knowledge of various computer operating systems (Windows, Mac, Linux, iOS, Android, etc.), techniques, requirements and methods, including systems management software concepts and functions in order to install, maintain, and repair computer hardware and software
• Current CompTIA Security+ desired
• U.S. Citizenship
• Bachelor's Degree in a related field from an accredited college or university a plus

About the position: 

Position Type: Full-time hourly, Must be U.S. Citizen 
Location: Monterey, CA 
Benefits: Medical, Dental, Vision, 401k, Life Insurance, Paid Holidays, Paid Sick Leave and Paid Vacation 
Compensation: $19 per hour max rate

Equal Opportunity Employer 

We are committed to a policy of assuring that all applicants for employment are recruited, hired and assigned on the basis of qualifications and merit without discrimination based on any protected classification, including, but not limited to, race, color, religion, sex, sexual orientation, national origin, veteran status, age, disability, handicap, marital status, or any other characteristic protected by applicable laws.