Business Control Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Team Specific Job Description:

This role supports the AI Control Executive in shaping and implementing the CFO Organization’s AI Governance and Control Framework in accordance with enterprise policies. This role translates policy requirements into project plans and deliverables, coordinates internal workstreams, resolves issues, communicates with stakeholders, and reports progress to management.

The successful candidate combines strong strategic planning with finance controls experience. They can translate new and emerging policy requirements into clear plans and deliverables while coordinating across diverse organizations and disciplines to support a sound AI control environment.

The role oversees project planning, governance, risk management, governance forum facilitation, and executive communications while maintaining alignment with enterprise priorities and responsible AI use guidelines.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Team Specific Responsibilities:

• Provides leadership for compliance with AI governance, including Model Risk Management and Technology AI requirements.
• Collaborate with management to define CFO AI Strategy and tools.
• Assesses AI-related policy governance and control requirements and develops remediation plans for identified gaps.
• Supports AI workstreams across governance, controls, reporting, training, access management, and cross-policy compliance.
• Coaches and guides workstream owners as they organize and execute their work.
• Develops and maintains project plans and documentation
• Proactively identifies and manages program risks, key decisions, interdependencies, and change impacts across stakeholder groups.
• Partners with senior leaders across CFO, Technology, AI Governance, Model Risk Management, Change Management, and risk and control teams to set priorities, define success metrics, and deliver measurable business outcomes. Prepares materials for governance forums, steering committee meetings, and executive communications.
• Promotes continuous improvement, simplification, and adoption of best project management practices.
• Develops clear, timely stakeholder communications that reinforce responsible AI use.
  
  

Required Qualifications:

• Delivered complex business change initiatives involving multiple stakeholders and dependencies, managing competing priorities with strong time management
• Demonstrated strong project management capabilities within dynamic and rapidly evolving environments
• Experience in governance, risk management, and executive reporting
• Knowledge of the CFO organization, finance processes and controls
• Working knowledge of AI, automation, digital tools, or emerging technology preferred; deep technical development experience is not required
• Experience interpreting enterprise policies and applicable laws, rules, and regulations, then translating them into effective, sustainable control processes
• Strong influencing and stakeholder management skills, with the ability to build alignment across business, technology, and control partners without formal authority
• Ability to balance strategic thinking with hands-on execution while maintaining momentum across multiple priorities
  

Desired Qualifications:

• Strong written and verbal communication skills, including the ability to explain complex topics clearly to senior leaders and nontechnical audiences
• Curiosity, sound judgment, adaptability, and a practical mindset focused on responsible adoption and business value

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance
• Project Management

Minimum Education Requirement:

• Bachelor's Degree

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$119,300.00 - $176,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.