FWS Student Assistant - One Stop Student Service Center

The One Stop Student Service Center is seeking to hire a Student Assistant to work in-person at the One Stop location at 2 West 13th Street, Room 506.

The One Stop Student Service Center is a frontline team that assists students, their families, and alumni with questions about financial aid, billing, payment, financial holds, student records, and ordering transcripts. We prepare enrollment verifications and a variety of different types of forms for students. We offer assistance in person, by phone, and by email. We work collaboratively with colleagues across the university to resolve questions that students present to us. Our partner offices are Financial Aid, the Registrar’s Office, and Student Accounts. 

We specifically seek a Student Assistant who can work with us on Tuesdays and Thursdays from 9:00 a.m. to 12:00 p.m. and on another weekday, as well. Ideally, the Student Assistant will work for 10 hours per week.

RESPONSIBILITIES

• Welcoming students, their guardians, and alumni to the One Stop Student Service Center.
• Checking in students who have made appointments via the New Queue system, and contacting colleagues to alert them of the students' arrival.
• Helping students to check in or make appointments in the New Queue system
• Listening to voicemail messages and logging them into a shared spreadsheet
• Assisting with in-person, telephone, and email inquiries
• Assisting with office and event support for the One Stop team as assigned
• Assisting with promotion of the One Stop to students
• Creating a variety of documents in Google Suite and Excel

Students must understand the importance of and maintain confidentiality in daily work operations. Students will be required to engage in training regarding the Family Educational Rights & Privacy Act, (FERPA) and abide by all university policies and procedures. This is a part-time, hourly position with a schedule of 16 hours per week. 

MINIMUM QUALIFICATIONS

• Full-time student status at The New School
• Commitment to student service 
• Prior office experience
• Friendliness
• Strong organizational skills
• Excellent oral communication skills
• Strong writing skills
• Proficiency in Google Suite
• Familiarity with Excel
• Strong follow-up skills with attention to detail
• Ability to work independently 
• Ability to adhere to University COVID-19 policy and requirements

PREFERRED QUALIFICATIONS

• Experience in and interest in building & maintaining a knowledge base
• Experience in and interest in creating a digital manual
• Experience in and talent in creating a variety of artifacts using Notebook LM
• Ideas about and delight in improving the student experience

HOURLY RATE: $17.00 per hour

WORK MODE : On-Campus Position - Employees in this position are expected to work on-campus during regularly scheduled work hours due to the nature of the work being that which is not feasible, or not in the best interest of the organization, to be performed remotely. #LI-DNI

Special Instructions: To apply, please submit a résumé and a cover letter. Be sure to note the days and times you are available, and your phone number. Our office hours  currently are 9:00 a.m. to 5:00 p.m. Monday-Friday.

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.

Responsibilities:

Welcoming students, their guardians, and alumni to the One Stop Student Service Center. Checking in students who have made appointments via the New Queue system, and contacting colleagues to alert them of the students' arrival. Helping students to check in or make appointments in the New Queue system, listening to voicemail messages and logging them into a shared spreadsheet and assisting with in-person, telephone, and email inquiries.