- Salary
- $16+
- Location
- Tampa, FL- 3101 W Martin Luther King Blvd. Suite 425, zip code 33607 · Tampa, Florida, United States
- Workplace
- Onsite
- Type
- full-time
- Department
- BPO Delivery
- Seniority
- Mid
- Experience
- 1+ years
- Education
- High School
- Industry
- Information Technology
- Category
- Customer Support
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Greenhouse
Overview
As a Technical Customer Service representative for CGS Nexus, you'll connect with valued customers to provide exceptional support experiences. Your responsibilities include troubleshooting, researching, isolating, and resolving information system issues using internal knowledge bases and tools. You'll identify customer issues requiring escalation, utilize comprehensive understanding of information systems products and services, and carry out additional duties as delegated by the Team Lead. The position requires strong verbal, written, and listening skills with a focus on customer satisfaction and meeting quality, productivity, and attendance metrics.
Description
Job Description:
As a Technical Customer Service (CGS Nexus), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support.
Job Skills:
- Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
- Identify customer issues that require escalation to the next level for resolution in accordance with established protocols.
- Utilize comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
- Carry out additional duties and tasks as delegated by the Team Lead.
Job Qualifications:
- 1-3 years of experience in Customer Service and/or Technical Support
- High School Diploma (or equivalent) with a willingness to learn through on-the-job training
- Experience in using or supporting Microsoft Windows and PC hardware and software
- Demonstrated strong verbal, written, and listening skills
- Strong work ethic with the ability to meet quality, productivity, and attendance metrics
- High level of professionalism with a keen focus on customer satisfaction
Benefits: Medical, Dental, and Vision coverage
Pay: $16.00 per hour
If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!
