The:nsible for planning and delivering end-to-end transitions of customer service and customer operations activities from local markets or functions into Cencora‘s Global Business Services (CBS). The role requires strong program and project management capability, structured transition execution, and effective stakeholder management to ensure business continuity, service quality, and timely delivery of agreed transition outcomes. 

What you will be doing:

The Transition Manager, Cencora Business Services leads complex, high-impact operational transitions across geographies, teams, functions, vendors, or business units. This role is responsible for driving end-to-end transition strategy, planning, execution, and stabilization to ensure seamless implementation with minimal disruption to business operations. The individual partners with senior leaders and cross-functional stakeholders to establish governance, manage risk, oversee operational readiness, and ensure successful handoff to steady-state operations. The role coordinates activities across markets, CBS centers, IT and operational teams to ensure a controlled and compliant transition into the GBS operating model. 

Primary Responsibilities: 

• Lead complex, cross-functional global transition initiatives involving business process changes, operating model shifts, service migrations, or organizational realignment. 

• Develop and execute comprehensive transition strategies, plans, milestones, dependencies, and governance structures. 

• Partner with business leaders, functional teams, and external partners to define scope, roles, responsibilities, and success measures for transitions. 

• Drive transition governance, including executive updates, decision forums, issue escalation, and progress reporting. 

• Identify, assess, and manage risks, issues, assumptions, and dependencies, and lead mitigation and resolution planning. 

• Coordinate knowledge transfer and process handoff activities to ensure business continuity and operational effectiveness. 

• Validate operational readiness across people, processes, systems, controls, reporting, and support models before implementation. 

• Monitor transition execution and stabilization activities to ensure service continuity, performance, and stakeholder satisfaction. 

• Lead change management and communication efforts in partnership with key stakeholders to support adoption and readiness. 

• Ensure all transition activities comply with internal policies, quality standards, business controls, and applicable regulatory requirements. 

• Analyze lessons learned and transition outcomes to recommend improvements to methodologies, governance, and operational practices. 

• May provide guidance, coaching, or indirect leadership to less experienced team members. 

Experience and Educational Requirements:

• Bachelor’s degree in business, operations, project management, or a related field, or equivalent experience.

• Typically requires 6-10 years of experience in transition management, business operations, project management, program management, or related roles. 

• Experience leading large-scale, cross-functional, global business transitions in complex environments. 

• Strong communication, facilitation and stakeholder management skills. 

• Experience delivering GBS or shared services transitions. 

• Project Management certification (PMI, PRINCE2 or equivalent) is desirable 

Skills and Knowledge 

• Strong project and program management capabilities, including planning, governance, and execution oversight. 

• Strong analytical, problem-solving, and organizational skills with attention to detail. 

• Excellent verbal and written communication skills and the ability to present effectively to leadership audiences.  

• Strong stakeholder management and cross-functional collaboration skills. 

• Ability to manage multiple priorities and operate effectively in a complex, fast-paced environment. 

• Experience with risk management, operational readiness, knowledge transfer, and transition governance. 

• Experience with Microsoft Office and project management tools such as Smartsheet, Microsoft Project, Jira, or similar platforms. 

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