Product Strategy & Performance Manager (Quản lý Chiến lược & Hiệu suất Sản phẩm)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purpose 
The Manager, Product Strategy & Performance is responsible for driving Prudential Vietnam’s product portfolio strategy, product roadmap planning, business performance management and governance across the product portfolio.

The role acts as the central coordination point between Product, Distribution, Marketing, Customer, Finance, Actuarial, Operations and Group stakeholders to ensure product initiatives are aligned with business strategy, delivered on time and achieve targeted commercial outcomes.

The position will play a key role in supporting Prudential Vietnam’s transformation towards a stronger Health and Protection proposition while optimizing portfolio profitability, customer value and distribution effectiveness.

Job Responsibilities 
1. Product Strategy & Portfolio Management
• Develop and maintain the multi-year product roadmap aligned to business priorities and market opportunities.
• Conduct portfolio reviews and identify opportunities for growth, product enhancement, rationalization and repricing.
• Monitor market trends, customer needs and competitor developments to inform product strategy.
• Support strategic initiatives including Health & Protection expansion, affluent propositions, legacy planning and customer lifetime value initiatives.

2. Product Planning & Governance
• Own the end-to-end product planning calendar and launch roadmap.
• Coordinate cross-functional product delivery plans across Product, Actuarial, Distribution, Marketing, Operations and Technology.
• Drive Product Steering Committee governance and reporting.
• Ensure alignment between local product priorities and Group Product requirements.

3. Product Portfolio Performance
• Own monthly portfolio performance reviews and action plans.
• Monitor NBP, product mix, Health & Protection contribution, rider attachment rates, case size, conversion rates, persistency and profitability.
• Recommend portfolio interventions including repricing, product enhancements and campaigns.
• Partner with Distribution teams to optimize sales performance and product penetration.

4. Customer Value Management
• Drive maturity recapture initiatives.
• Identify cross-sell, upsell and repurchase opportunities.
• Support customer retention and lifetime value initiatives.
• Identify affluent customer opportunities and proposition enhancements.

5. Distribution Effectiveness
• Monitor product performance by channel.
• Partner with Agency and Banca teams to improve product penetration and conversion.
• Identify sales barriers and recommend corrective actions.

6. Executive Reporting & Stakeholder Management
• Prepare product strategy and performance updates for ExCo, Board and Group stakeholders.
• Support annual business planning and budgeting processes.
• Coordinate product-related requests from Group and regional teams.

Key Deliverables
• Annual Product Strategy and Roadmap
• Product Launch Calendar
• Monthly Product Performance Dashboard
• Quarterly Portfolio Review
• Product Steering Committee Reporting
• Product Opportunity Pipeline
• Product Business Cases and Strategic Assessments
• Health & Protection KPI Tracking
• Cross-sell/up-sell, maturities recapture campaign tracking

Job Requirements 
• Bachelor’s degree in Actuarial Science, Business, Economics, Finance, Marketing or related discipline.
• 5–7 years of experience in life insurance, bancassurance, consulting or financial services.
• Strong understanding of life insurance products and distribution channels.
• Experience in product strategy, portfolio management or business performance management.
• Strong analytical, commercial and stakeholder management skills.
• Experience presenting to senior executives and driving cross-functional initiatives.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.