Office Support Specialist - Online Exam

Under general supervision, performs moderately difficult office support assignments based upon previous office experience and knowledge of agency programs, procedures and practices. Positions normally require keyboarding skills and employees at this level may need knowledge of specialized software and technical terminology.

**ONLINE EXAM PROCESS - SEE INSTRUCTIONS BELOW**These are illustrative examples only--a position may not include all the work examples given, nor does the list include all that may be assigned.

• Responds orally and in writing to general inquiries based on knowledge of previous situations and knowledge of agency programs, policies and procedures.
• Asks questions to determine clients' needs and directs the clients to the appropriate staff member.
• Provides clients with information on other community resources.
• Assists clients in the proper completion of program forms.
• Responds to requests for information or questions from other employees by personal contact, phone or e-mail.
• Types and edits materials using knowledge of procedures to determine the correct format, and questions the author if something is missing or incorrect.
• Composes form letters or other routine correspondence.
• Types and/or prepares special reports using knowledge of specialized software programs. Assembles and sends application materials, attachments and other forms based on knowledge of standard agency procedures.
• Codes, records, matches, posts, tallies, verifies and/or corrects data in order to maintain accurate records and mailing lists.
• Maintains administrative or fiscal data and assists in preparing reports.
• Sorts and distributes incoming mail and collects and prepares outgoing mail.
• Maintains adequate inventory of office supplies and forms required for agency operation.
• Enters information into and retrieves information from data bases.
• Assists in the training of new office support staff.County agencies may establish minimum requirements for some positions.In order to be considered for this job, you must take and pass an examination, which is offered online.  The examination consists of five (5) sections measuring Numeric Filing, Proofreading, Reading Comprehension, Spelling (requires sound audio capabilities on your computer), and Basic Math Skills.  You will need a calculator and/or scratch paper in order to complete this online exam.  After your Merit System application has been submitted, you will be sent an email with a unique link to access the examination sections.  Set aside enough time to take this examination in it's entirety (in one sitting).  If you get out of a section before completing it - it will score the unanswered questions as "0s" zeros and you will not be given credit.

IMPORTANT INFORMATION:

You will have a limited number of days from the date you submitted your application to complete the exam.  However, please note that if you are applying for a specific county vacancy, you should check the county's special posting for more information on the exam completion deadline.                                                                                                                                              
Please allow one hour in order to take the exam in it's entirety as required. 

If a passing score is obtained, your score will remain on the eligible list up to six (6) months (or until you are hired into a permanent position).  You will not need to re-take this online examination if you have obtained a passing score of at least 70.  If you have any changes to your application, such as updating your availability, please notify the Merit System directly.