Import / Export Associate Analyst

Overview

The purpose of this role is to liaise with a portfolio of customers in the co-ordination of their forecasts, orders (from end to end including shipping documentation and export processes) and product lifecycle activities to deliver customer service to agreed SLA metrics.

Responsibilities

• Execute customer order & forecast capture via the Customer Portal in line with agreed schedules, ensuring data is accurately entered and reflected in SAP
• Support forecast review processes by highlighting variances and exceptions for appropriate escalation level
• Manage order exception management activities, including order validation, acknowledgement & appropriate escalation
• Manage end-to-end order execution from receipt through shipment and delivery to customer, ensuring timely progression through all process steps
• Coordinate with internal teams and external partners (e.g. carriers) to support on-time delivery, including freight booking and shipment tracking
• Maintain accurate freight cost records, including non-standard shipment charges, ensuring correct system updates
• Prepare and manage all shipping and export documentation, including coordination with regulatory bodies (Chambers of Commerce, Embassies, Banks, etc.) and courier dispatches
• Provide customer communication on order status, delivery updates, and issue resolution, escalating risks or complaints where needed
• Maintain customer product portfolio data to ensure accuracy and system integrity
• Support CRM processes, including execution of product discontinuations and system updates
• Identify process inefficiencies and support continuous improvement initiatives, focusing on standardisation and productivity
• Support implementation of new tools, processes, and ways of working, particularly enabling digital and portal adoption
• Ensure full compliance with internal and external requirements (GCS, SOX, AIBI) and adherence to PepsiCo policies

 

 

Qualifications

• 3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable.
• Previous experience in a fast-paced supply chain environment, with experience of customer facing activities and communication essential.
• Experience of working with SAP system is critical
• Excellent communication/interpersonal skills, both verbal and written
• Analytical, with a proven ability to problem solve and make quick decisions
• Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities Health & Safety requirements is a requirement of this role.
• Experience working with customer portals, order management tools or shared service environments desirable.
• Understanding of international logistics, export documentation, Incoterms and customs requirements desirable.
• Strong attention to detail, with ability to manage compliance-sensitive documentation and data.
• Ability to work within defined SOPs while recognising when issues require escalation.
• Strong customer communication skills, including ability to provide clear and timely written updates.
• Experience with Excel, reporting trackers, Power BI or performance reporting tools desirable.
• Ability to manage multiple priorities, deadlines and customer requirements in a fast-paced environment.
• Strong understanding of order management, logistics, and execution processes
• Track record of driving performance through KPIs and structured management routines
• Experience managing escalations and operating in high-pressure environments
• Proficiency in SAP and reporting tools, with strong data discipline
• Excellent stakeholder and people leadership skills
• Ability to drive standardisation, continuous improvement, and operational efficiency