Credit Controller

About the role

We're looking for an enthusiastic and proactive Credit Controller to join our friendly Finance team in Caerphilly. In this role, you'll be responsible for managing a portfolio of customer accounts, ensuring payments are collected in a timely manner and helping to maintain healthy cash flow across the business. You'll work closely with customers and internal stakeholders to resolve queries, reduce aged debt, and provide valuable reporting that supports business decision-making.

This is an excellent opportunity for someone who enjoys building strong relationships, solving problems, and making a real impact within a fast-paced international business.

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring payments are collected in line with agreed terms.
• Perform collection activities in accordance with DS Smith's Group Credit Policy.
• Investigate and resolve customer invoice and payment queries efficiently.
• Maintain accurate sales ledger records and account reconciliations.
• Produce monthly customer statements and support reporting requirements.
• Monitor and reduce overdue debt while supporting the achievement of cash collection targets.
• Build positive relationships with customers and internal stakeholders.
• Identify opportunities to improve credit control processes and drive greater efficiency within the team.
• Provide accurate and timely information to support senior management reporting.

About you

We’re looking for a confident communicator with strong attention to detail and a proactive approach to managing your workload. You enjoy working collaboratively, building positive customer relationships, and finding solutions to challenges.

Essential Experience & Skills

• Previous experience within B2B Credit Control and Collections.
• Proven track record of reducing aged debt and successfully managing customer disputes.
• Strong numerical and analytical skills, with the ability to interpret financial reports and data.
• Excellent attention to detail and accuracy.
• Strong IT skills, including Microsoft Excel.
• Excellent communication and customer service skills.
• Ability to work independently while managing multiple priorities.
• Proactive mindset with a focus on continuous improvement and process efficiency.

Desirable Experience

• Experience using SAP or similar ERP systems.
• Previous experience within a manufacturing or industrial environment.
• Shared Services environment experience.
• Understanding of credit risk management and cash collection best practices.

Benefits

We know it’s important to feel valued and rewarded, so at DS Smith you’ll get:

• A competitive salary
• Discretionary bonus based on team performance
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Digital GP Service & Employee Assistance Programme
• Cycle to work scheme
• Retail discounts

Location: Caerphilly – hybrid working (3 days office / 2 days home).

About us

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

Fair recruitment at DS Smith

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria

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