Credit Controller

Job Information

Job Title

Credit Controller

Department

Finance

Reports To

Credit Control Manager

Location

Aghalee (base location, travel expected)

Salary Range

£30,000 - £35,000 depending on experience

Shift Pattern

Mon-Fri 9am-5pm

Job Purpose

The Credit Controller is responsible for managing customer accounts and ensuring timely collection of outstanding debts across UK and Irish operations. Working within a fast-paced transport and logistics environment, the role supports strong cash flow, minimises credit risk, and maintains positive customer relationships.

Duties and Responsibilities

Credit Control & Collections

• Manage a portfolio of customer accounts across the UK and Ireland
• Ensure customer invoices are collected in line with agreed payment terms
• Proactively chase overdue debts via phone, email, and written correspondence
• Resolve invoice queries efficiently by liaising with operations, sales, and finance teams
• Monitor and maintain accurate aged debtor balances
• Escalate high-risk or overdue accounts in line with credit control procedures

Account Management & Risk

• Assist with setting up new customer accounts, including credit checks and documentation
• Monitor customer credit limits and flag potential risks
• Support the review of customer payment performance and creditworthiness
• Assist with credit insurance processes where applicable

Reporting & Administration

• Maintain accurate records of customer communications and payment agreements
• Prepare regular debtor reports for management review
• Support month-end processes, including debtor reconciliations
• Ensure data accuracy within the finance / ERP system
• Attend Weekly Credit Control meetings with the team

Compliance & Continuous Improvement

• Adhere to internal credit policies, procedures, and financial controls
• Support audit requirements and provide information when required
• Identify opportunities to improve credit control processes and reduce debtor days

Knowledge, skills and experience required

Essential

• Previous experience in a Credit Control or Accounts Receivable role
• Strong communication and negotiation skills
• Ability to build effective working relationships with customers and internal teams
• Good attention to detail and organisational skills
• Confident using finance systems and strong knowledge in Microsoft Excel
• Ability to work to deadlines in a high-volume environment

Desirable

• Experience within transport, logistics, or a multi-site operational business
• Experience managing UK & Europe customer accounts
• Knowledge of credit insurance and debt recovery processes

Personal Attributes

• Proactive and resilient with a positive, professional approach
• Confident handling difficult conversations
• Team-oriented with the ability to work independently
• Commercially aware and customer-focused

Why join Hannon Transport

• Join a company focused on innovation, sustainability and growth
• Professional development and training opportunities
• A competitive salary and company benefits are available for the right candidate

Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list. Hannon may adapt duties as deemed necessary.