Commercial Director

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

About the Role

About the Role

We are seeking a dynamic and strategic Commercial Director to lead the hotel's commercial strategy, encompassing Sales, Marketing, Public Relations, Revenue Management, and Reservations. This key leadership position is responsible for driving revenue growth, maximizing market share, strengthening brand presence, and ensuring alignment with the property's overall business objectives.
 

This is an extraordinary opportunity for a strategic and results-driven commercial leader to shape the hotel's growth, elevate our market presence, and lead high-performing teams. Reporting directly to the General Manager, you will play a pivotal role in driving revenue, expanding market share, strengthening brand positioning, and delivering world-class business results.

What You Will Do

Drive Commercial Success

• Develop and execute comprehensive commercial strategies that maximize revenue, profitability, and market penetration.
• Lead revenue optimization initiatives across Rooms, Food & Beverage, Spa, and ancillary revenue streams.
• Identify emerging market opportunities and develop creative solutions to accelerate growth.

Lead and Inspire Exceptional Teams

• Coach, mentor, and inspire leaders across Sales, Marketing, Public Relations, Revenue Management, and Reservations.
• Foster a high-performance culture focused on accountability, collaboration, innovation, and results.
• Develop future talent and strengthen succession planning across the commercial organization.

Shape Strategy Through Insight

• Analyze business trends, competitive intelligence, customer behavior, and financial performance to drive strategic decision-making.
• Drive revenue growth across Rooms, Food & Beverage, Spa, and other revenue streams.
• Leverage data and market insights to identify opportunities, mitigate risks, and outperform the competition.

Build Powerful Relationships

• Cultivate and strengthen relationships with key clients, ownership representatives, partners, community stakeholders, and industry influencers.
• Represent the hotel at industry events and within the luxury hospitality marketplace.

Partner Across the Business

• Collaborate closely with hotel leadership to ensure commercial strategies align with the guest experience, operational excellence, and long-term business objectives.

What You Bring

• 5 - 7 years of progressive leadership experience in hospitality sales, marketing, revenue management, or a related commercial discipline.
• Demonstrated success driving revenue growth and delivering measurable business results within a luxury hospitality environment.
• Strong commercial acumen with a strategic and analytical mindset.
• Proven ability to build, motivate, and develop high-performing teams.
• Exceptional communication, relationship-building, and influencing skills.
• A passion for luxury hospitality, innovation, and creating exceptional guest experiences.
• Bachelor's degree in Hospitality Management, Marketing, Business Administration, or a related field preferred.

Benefits You Will Enjoy

• Salary Range: $191,008 to $218,875
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance.
• MATCHED 401(k) Retirement Plan after 1 year.
• Employee Travel program after 6 months around the world.
• COMPLIMENTARY daily Employee Meals.
• DISCOUNTED Parking and Public Transportation.
• COMPLIMENTARY Laundry.
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays.
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.