- Location
- Spain
- Workplace
- Onsite
- Department
- No experience required / Student
- Source
- JOIN
Description
🚀 Join our team!
Are you a **French and English speaker** with a passion for technology and a **CCNA 1 certification**?
We are looking for a **French & English Technical Support Agent** to join our team in Barcelona and provide first-level support for an international client in the **Internet & Technology industry**.
This is a great opportunity for someone who combines **strong communication skills with a basic technical/networking background** and would like to develop their career in IT support.
## Tasks
🎯 Your main responsibilities
- Provide **first-level customer and technical support** to users.
- Assist customers with basic questions and issues related to internet services.
- Identify and troubleshoot basic connectivity and technical problems.
- Follow established troubleshooting procedures and technical guidelines.
- Collect the necessary information to understand and resolve incidents.
- Escalate more complex technical issues to the appropriate support teams.
- Keep customer information and incident records accurately updated.
- Provide a professional and customer-focused service in **French and English**.
- Ensure a positive customer experience throughout the support process.
## Requirements
👤 What are we looking for?
- **Native or fluent French** – C1/C2 level.
- **Fluent English** – minimum C1 level.
- **CCNA 1 certification** or equivalent basic Cisco networking knowledge.
- Basic understanding of:
TCP/IP
LAN/WAN
Network connectivity
Routers and switches
Basic troubleshooting
- Good communication and problem-solving skills.
- Customer-oriented mindset.
- Ability to explain technical information clearly to non-technical users.
- Previous experience in customer service, technical support or a contact centre is a plus.
## Benefits
⭐ What we offer
- **Permanent / Indefinite contract.**
- **€22,000 – €25,000 gross annual salary**, depending on experience and technical knowledge.
- **Monday to Friday schedule.**
- No weekend shifts.
- International working environment.
- Opportunity to develop your technical and customer service skills.
- Professional growth within an international BPO and customer experience environment.
- Training and onboarding provided.
📩 Interested?
If you are a **French & English speaker with CCNA 1 certification** and you're looking for a stable Monday-to-Friday position where you can combine **customer service and technology**, we'd love to hear from you!
**Apply now and join our team in Barcelona.**
