Administration Officer

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Administration Assistant – Mount Isa Recovery Services

📍 Location: Mount Isa, QLD
Employment Type: Full-Time
Classification: SCHADS Level 3

Why this role matters

The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.

Make a Difference Through Your Work

Are you organised, reliable and people-focused, with a passion for providing high-quality administrative support?

The Salvation Army is seeking an Administration Assistant to join our Recovery Services team in Mount Isa. In this role, you’ll provide essential administrative, financial and client support to help ensure our services operate efficiently and effectively.

You’ll be part of a supportive team where your attention to detail, professionalism and commitment to helping others will make a genuine difference to participants, staff and the wider community.

About the Role

As the Administration Assistant, you’ll be a key point of contact for participants, staff and stakeholders, providing professional and responsive administrative support across the service.

Key Responsibilities

• Provide efficient administrative and clerical support across Recovery Services.
• Respond to referrals and client enquiries, ensuring information is received, recorded and managed appropriately.
• Maintain accurate SAMIS records, data entry and client documentation.
• Provide professional and compassionate support to clients via phone, face-to-face and online enquiries.
• Coordinate transport and other support requirements for participants.
• Support the Service Manager with financial and administrative processes.
• Process invoices, accounts, bank reconciliations and journal entries accurately and within required timeframes.
• Manage client fees and Centrepay administration.
• Coordinate purchasing, stationery and general office requirements.
• Maintain effective filing, correspondence and record-keeping systems.
• Provide roster and administrative support as required.
• Assist with general site and office administration to support the smooth operation of the service.
• Contribute to continuous improvement initiatives and high-quality service delivery.
• Maintain confidentiality and comply with relevant policies, procedures and legislative requirements.

About You

You’ll be an organised and proactive administrator who enjoys working with people and supporting a busy service environment.

You’ll bring:

• Previous experience in ( 2+ years) administration, reception or office support, preferably within a community or human services environment.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confidence working with financial administration, invoices and reconciliation processes.
• Strong communication and interpersonal skills.
• The ability to manage competing priorities and work effectively as part of a team.
• Experience with client management systems such as SAMIS is highly regarded.
• A professional, respectful and compassionate approach when working with participants and stakeholders.
• A commitment to the values and mission of The Salvation Army

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Remote Area Housing Benefit to employees who live and work in the area up to $31,800 tax free)
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

If you are ready to inspire and empower young people to reach their full potential, please submit your resume and a cover letter outlining your qualifications and interest in the position. We look forward to hearing from you!

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration