Senior Business Development Specialist (Mandarin Speaking)

About HungryPanda

Headquartered in London, the UK, HungryPanda is a specialist food delivery platform providing authentic Chinese food and groceries to Chinese compatriots and students abroad since its establishment in 2017.

Our Value

HungryPanda’s vision is to become the global market-leading platform that enables overseas Chinese business in the food industry and connects Chinese food to all consumers who enjoy it.

Our Mission

Connecting merchants to consumers via our state-of-the-art online platform and industry-leading delivery service. Consolidating the end-to-end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our far-reaching business network and digital solution

Our People

Above all, we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!

• Conduct in-depth market research, industry analysis, and competitor benchmarking for the local catering market, accurately identify high-potential Chinese and Asian catering merchants, independently formulate targeted BD development strategies, and drive continuous growth of high-quality merchant resources.
• Lead end-to-end B-end merchant business negotiation, strategic cooperation docking and resource docking; independently complete high-level merchant cooperation signing, merchant information standardized filing, product training delivery, and platform background access & operational deployment. Capable of handling complex merchant cooperation scenarios and resolving docking bottlenecks independently.
• Responsible for regular key merchant visits, in-depth insight into merchant operation pain points, business demands and operational status; independently customize differentiated operation solutions and growth plans for different merchant types to improve merchant activity, stickiness and long-term cooperation willingness.
• Take charge of full-cycle merchant relationship management, solve daily operational problems, abnormal order issues and emergency incidents efficiently; proactively pre-control operational risks and ensure stable merchant operation.
• Data-driven business growth: based on merchant operation data, transaction volume, order volume and operational indicators, collaborate cross-functionally with marketing, delivery, product and operation teams to launch targeted merchant incentive activities, operational optimization plans and traffic matching strategies, steadily boost merchant GMV, order volume and overall platform market share.
• Optimize full-link merchant service experience, build and maintain long-term stable strategic partnership between merchants and the platform, realize sustainable win-win development of merchants and the platform.
• Undertake core business KPIs and key project goals independently or lead small teams to complete annual/quarterly merchant development, volume growth and merchant retention targets; summarize business experience, iterate BD methods, and support team business replication and capability improvement.
• Complete other business development and management tasks assigned by the leadership.

• Rich BD & Sales Experience: At least 2+ years of formal B-end business development, merchant operation or toB sales experience; candidates with Internet platform catering BD, local life service merchant operation, or team leading experience are highly preferred.
• Strong KPI & Project Delivery Capability: Proven track record of independently achieving individual KPIs or leading teams to complete business targets and key project goals, with strong result-oriented awareness and business breakout ability.
• Outstanding B-end Commercial Negotiation Ability: Possess sharp market insight and commercial sensitivity, capable of independently docking high-value merchants, coping with complex business negotiations, flexibly resolving merchant doubts and obstacles, and promoting efficient landing of cooperation.
• Excellent Comprehensive Communication & Coordination Skills: Skilled in multi-scenario communication including written, telephone and face-to-face docking; able to adjust communication strategies flexibly for merchants, internal cross-department colleagues and different stakeholders, with strong cross-department collaboration and resource integration capabilities.
• Meticulous & Data-oriented: Highly attentive to details, proficient in sorting out business data, analyzing merchant operational problems, and optimizing business strategies based on data; with standardized business writing and business sorting capabilities.
• Customer & Business Mindset: Possess professional merchant service awareness and long-term business operation thinking, focus on long-term merchant value cultivation rather than short-term transaction volume, and continuously optimize merchant full-cycle service experience.
• Strong executive ability, pressure resistance and team collaboration awareness; capable of adapting to fast-paced Internet business rhythm and promoting iterative optimization of business.