Business Systems Analyst Senior

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Business Systems Analyst Senior

Job Profile Title

Business Systems Analyst Senior

Job Description Summary

Reporting to the Chief Operations Officer at the Penn Center for Innovation (PCI), the Senior Business Systems Analyst will be responsible for providing a full range of systems support, project management, critical analysis and software support for PCI staff and the university research community. The position serves both as a technical and business analyst supporting PCI systems including some hosted/maintained centrally by Information Systems and Computing (ISC) and others supplied/hosted by external vendors. The incumbent will have strong work autonomy; support sql database systems, including writing queries, functions; conduct project planning, project management, and project implementation; and offer technical advice and support for IT solutions and initiatives; lead appropriate standards and requirement gathering in order to translate business needs into technical solutions; conduct tests or test planning sessions; provide input for feasibility and prepare user/technical documentation. The Senior Business Systems Analyst will investigate, explore & recommend new technology solutions to appropriately solve business issues; understand and implement responsible adoption of AI-enabled tools, including evaluation of value, risk, privacy, accessibility, and support implications. They will understand the interoperability between systems and processes that impact multiple computing environments, work to detailed schedules; devise procedures to solve complex problems utilizing emerging technology considering infrastructure requirements & limitations; & effectively balance the delivery of solutions which streamline processes & provide an improved customer service experience. They will ensure excellent communication with all stakeholders, securing appropriate buy-in & approvals where necessary. The position supervises the Business Systems Analyst, and oversees the relationship with Hire IT including desktop support and inventory management.

Job Description

Job Responsibilities

• Employs project management techniques to perform upgrades, new module installs, and system configuration request for Minuet application software. Leads in the development, validation and execution of comprehensive implementation and test plans.
• Leads effort to devise, design and formulate systems requirements, both computer and application, for new software requests and AI utilization. Communicates clearly defined specs to clients. Devise or modify project plans to solve complex problems and/or implement new software applications.
• Serves as System Administrator for Inteum application and manages relationships with vendors, consultants, and Penn ISC as it pertains to support of Inteum. Performs security administration, training, and user provisioning activities.
• Performs routine operational support defined in departmental operating procedures which include error log management, batch process oversight, maintenance activities, sql query development, performance monitoring, and system configuration.
• Work with the Communication and Marketing Manager to manage and support PCI's website
• Acts as direct supervisor of the Business Systems Analyst 
• Effectively manages relationship and support provided by Hire IT

Qualifications

• Bachelor of Science and 3 to 5 years of experience in IT applications and/or business process analysis  or equivalent combination of education and experience is required.
• Intermediate SQL or other programming skills.
• Progressively responsible experience within large scale administrative computing environment; strong technology skills, creative, innovative in the use of technology.
• Excellent analytical & problem solving skills and demonstrated experience in needs assessment and requirements gathering.
• Excellent project management and communication skills, and a demonstrated ability to quickly learn and apply new technologies.
• Demonstrated experience in project leadership and relationship management highly desired.
• Familiarity with responsible adoption of AI-enabled tools, including evaluation of value, risk, privacy, accessibility, and support implications.
• Demonstrated ability to multi-task and work effectively within tight turnaround schedules.
• Familiarity with technology commercialization, IP law, and/or technology licensing.
• Excellent customer service, verbal, written communication and interpersonal skills.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Provost's Center

Pay Range

$84,961.00 - $115,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement 

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements 
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay