- Location
- MYS-CLIENT Kuala Lumpur - Cognizant, Malaysia
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Experience
- 5+ years
- Closing date
- Today
- Source
- Workday
Description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Duties & Responsibilities
Site Management
Manage the delivery of the facilities management services to the client’s facilities under Jones Lang LaSalle’s management and act as the single point of contact for the client, for their Malaysia site.
Develop and implement building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
Liaise regularly with the client on facilities management issues.
Implement Jones Lang LaSalle initiatives such as the Compliance Review, Continuous Improvement Work Group programs, Regional Training programmes and other initiatives as appropriate.
Drive client specific initiatives such as savings targets, best practices etc.
Ensure the maintenance and upkeep of the facilities.
Manage in-house and contractor staff to prescribed SLAs and KPI, ensuring effective Management Information (MI) is being reviewed to continually improve service.
Data Management, Policies & Procedures & Audit: Ensure data integrity of all systems and audit/review and analyze data from time to time.
Ensure consistency of procedures with established standards and support continuous updating as required.
Manage the reception team, ensuring they are meeting SLAs and KPI.
Financial Management
Manage budgets in conjunction with the regional finance team, and in accordance with client policy and practice. Ensure that services are managed to budget.
Ensure that expenditure is regularly reviewed and checked to demonstrate value and identify alternative, cost effective means of delivery.
Ensure efficient and economic operation of assigned responsibilities.
Training
Ensure that adequate and timely training is provided across to the Reception team, and that you and your team completes mandatory trainings as defined by JLL and the client.
Actively manage the professional development of all direct reports.
Customer Service / Client Relationships
Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved.
Lead by example and groom the team in achieving maximum client satisfaction level.
Reporting
Ensure and complete periodic reporting to meet client expectations and internal requirements.
Submit a monthly management report Review and report against agreed SLA and KPIs.
Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation & performance excellence within the account team.
Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.
Provide service leadership and set standards of conduct and behaviour for all directly employed staff and 3rd party vendors.
Qualifications
Minimum 5 years of relevant experience in facilities management, property management, facilities engineering, or related field.
Strong budget management and data analysis skills.
Knowledge on Microsoft service suites.
Excellent written and verbal communication skills.
Facilities Management Diploma Holder or its equivalent
Experience in hard services will be an added advantage.
Location:
On-site –Kuala Lumpur, MalaysiaAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.