Information Technology Specialist 1 (Service Desk Specialist)

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Information Technology Specialist 1 (Service Desk Specialist)

Institution:

Anoka-Ramsey Community CollegeInformation Technology Spec 1

Bargaining Unit / Union:

214: Minnesota Association of Professional Employees

City:

Coon Rapids

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$25.99 - $39.01

Job Description

The Office of Information Technology advances the missions of Anoka Technical College and Anoka-Ramsey Community College by providing secure, reliable, accessible, and innovative technology services. Through strong partnerships, responsible stewardship, and a service-focused Information Systems model, OIT supports teaching, learning, student success, institutional operations, data-informed decision-making, and continuous improvement across both colleges.

The Service Desk Specialist will be expected to troubleshoot and resolve technology support tickets in-person and remotely as well as ensure technology is properly set up in labs and classrooms. The position requires the use of proper communication techniques in a team format and also in a one-on-one setting with students, faculty, and staff.

 

Because the position provides hands-on support for classrooms, labs, and campus users, it is primarily an on-site role. Limited telework may be available with supervisor approval when assigned responsibilities can be performed remotely and operational and campus support needs are met.

Salary Range:

$25.99-$39.01/hour

Minimum Qualifications

• One (1) year of experience in IT Help Desk/Service Desk environment
• One (1) year of experience in customer service environment
• Demonstrated computer and software technical aptitude with the ability to quickly learn and effectively use new technology.
• One (1) year of experience with Microsoft applications (e.g. MS Office, Active Directory, Outlook, etc.).
  

Preferred Qualification 

• Associate’s degree
• Information Systems industry technical certification, IS Trade or Technical program completion
• Technical certifications such as Microsoft Certified Solutions Expert (MCSE), Information Technology Infrastructure Library (ITIL) Foundation, or similar certifications.
• Demonstrated commitment and success working in a diverse, multi-cultural, and multiracial community

Other Requirements

Please complete the online application form and upload these documents by the posting deadline. This position is posted through October 5, 2026. The posting will be removed from the website on October 27, 2026 at 12:01 am central time. 

• Resume
• Cover Letter

 

Within your application material, please address how you meet all minimum qualifications and any preferred qualifications for this position. Incomplete applications may not be accepted.

Internal Applicants

All current Minnesota State institution employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub.  Employees may also search for “Browse Jobs – Employees” in Workday via the search bar at the top to view open positions.

 

NOTICE:  In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business, whether using a rental or state vehicle, shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

 

The safety of all is of vital concern. The Clery Act Campus Crime & Security Report is available to perspective employees at ARCC at http://www.anokaramsey.edu/about-us/safety-security/. The campus Title IX Coordinator is Mike Opoku and can be contacted at [email protected] or (763) 433-1272.

 

It is our commitment to ensure the selection process for this position is accessible to all candidates.  Please contact the Anoka-Ramsey Human Resources Office, (763) 433-1160, to request a reasonable accommodation during the selection process. 

 

Anoka-Ramsey Community College is an equal opportunity institution and employer.

 

 

Work Shift (Hours / Days of work)

Monday- Thursday (8:30 am- 5:00 pm), Friday (8:00 AM-4:30 PM)   

Telework (Yes/No)

No

About

Anoka-Ramsey Community College (ARCC) is an open-door, comprehensive higher education institution committed to excellence in teaching and learning.  ARCC has campuses in both Cambridge and Coon Rapids, Minnesota.

 

The aligned institutions of Anoka-Ramsey Community College and Anoka Technical College (ATC) are members of Minnesota State.  With over 100 degree, certificates, and transfer programs across three campuses, ARCC and ATC have served the citizens of the Twin Cities and East Central Minnesota since 1965.  Annually, the two colleges (three campuses) serve more than 16,000 learners of all ages and ethnicities as they pursue associate degrees that transfer as the first two years of a bachelor’s degree, or technical and certificate programs that lead immediately to rewarding careers.

 

We are committed to responding to the educational needs of our changing communities and to providing opportunities for enhancing knowledge, skills, and values in a supportive learning environment.  We recognize and assert the value of inclusion as an ethical imperative and as a necessity for academic rigor, student success, and lifelong learning.  Our goal is to strive for inclusive excellence in our commitment to preparing all students and employees for success.  Our commitment to inclusive excellence seeks to extend beyond academic offerings to meet diverse student interests as well as regional and economic needs.

 

Our college prides itself in our support for students’ holistic needs.  We have many students who are first-generation students, students with disabilities, veteran students, post-traditional students, and students who identify as LGBTQIA.  The student population at ARCC is composed of <1% American Indian/Alaska Native, 7% Asian, 15% Black or African American, 6% Hispanic of any race, <1% Native Hawaiian/Other Pacific Islander, 63% White, and 5% two or more races, and 3% unknown.  We are committed to creating a vibrant and diverse community of employees composed of first-generation students, employees with disabilities, veterans, and employees who identify as LGBTQIA. Our employee population at ARCC consists of 15% Black, Indigenous, People of Color (BIPOC).   

 

 

For more information about our college, please visit our website at http://www.anokaramsey.edu.

Salary is commensurate with experience and qualifications and is subject to the terms and conditions of the applicable bargaining unit agreement or personnel plan.

Benefits Information:

At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

 

To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

Desired Start Date:

11-17-2026

Position End Date:

Open Date:

10-05-2026

Close Date:

10-05-2026

Posting Contact Name:

Yusra A Hussain

Posting Contact Email:

[email protected]