Safety and Security Assistant Manager - Yellowstone National Park

Overview

 

Live. Work. Explore. as a part of our Risk Management team in Yellowstone National Park!

 

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Safety and Security Assistant Manager, you will play a vital role in supporting the day-to-day safety functions that keep the park running smoothly.

 

Job Summary:

 

The Security Assistant Manager Manager supports daily security operations and provides team leadership in the absence of the Area Safety and Security Manager. Responsibilities include ensuring policy compliance, facilitating training, coordinating with internal and external departments, and improving security practices to promote safety and exceptional customer service.

 

The Details:Position Type: SeasonalSeason Dates: March/April 2027 - October/November 2027 Pay: $ 2,136.00/biweekly

 

Life in Yellowstone: 

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided.
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program 

Benefits: 

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

 

 

 

Responsibilities

• Support the Area Safety and Security Manager and provide leadership and direction to the security team in the manager’s absence.
• Promote a safe, customer service-focused environment while maintaining a positive and professional presence with employees and visitors.
• Review security logs and incident reports for accuracy and completeness, following up on unresolved issues or additional investigative needs.
• Maintain effective communication with Security staff, Location Management, HR, department leaders, and local, state, and federal law enforcement/fire agencies.
• Continuously evaluate security operations and implement proactive measures to improve safety, effectiveness, and departmental performance.
• Coordinate staff assignments, shift responsibilities, payroll review, safety inspections, and random drug and alcohol testing in accordance with company policy and applicable laws.
• Coach, mentor, train, and evaluate Security staff; communicate performance expectations and facilitate regular Supervisor and department meetings.
• Conduct security-related presentations and training, including employee orientations and Community Matters meetings.
• Serve as an Emergency Response Guidance (ERG) leader in the manager’s absence and perform other assigned duties in accordance with company and departmental policies.

 

Qualifications

• Must be at least 21 years old with a valid driver’s license and good driving record; must successfully complete a background check and pre-employment drug test.
• Previous management experience, preferably in Security, Loss Prevention, Fire, or EMS.
• Strong written, verbal, and interpersonal communication skills, including professional communication with diverse employees and guests via radio, phone, and other methods.
• Demonstrated professionalism, sound judgment, diplomacy, problem-solving, and conflict/crisis intervention skills.
• Strong leadership skills with the ability to delegate, coach, mentor, train, provide feedback, and promote positive employee relations and teamwork.
• Advanced computer skills, including Microsoft Word, Outlook, and Excel, with the ability to learn company systems for reporting, payroll, and supply ordering; minimum typing speed of 30 WPM.
• Strong organizational and multitasking skills with attention to detail and the ability to prepare clear, concise, and accurate reports.
• Must obtain and maintain CPR, First Aid, AED, and BAT certifications and complete required drug and alcohol testing procedure training. Training is available through Xanterra Parks & Resorts.
• Ability to quickly learn assigned locations, policies, procedures, and location-specific responsibilities while consistently maintaining a professional appearance and demeanor.

Preferred Qualifications

• Previous management experience in Security, Loss Prevention, Fire, or EMS; hospitality or resort experience preferred.
• Knowledge of company structure and policies is beneficial.

Physical Requirements: 

 

• Ability to work flexible schedules, including day, swing, and overnight shifts, with shifts of up to 12 continuous hours based on operational needs.
• Ability to stand and walk frequently for up to 12 hours and occasionally climb, sit, stoop, bend, or kneel for up to two hours per shift.
• Ability to respond safely and promptly to emergency situations and perform outdoor duties, including shoveling snow or gravel during inclement weather.
• Ability to frequently lift and carry up to 25 pounds and occasionally lift up to 40 pounds, including assisting emergency personnel as needed.

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.