Field Service Technical Specialist

Overview

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multi-omics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Responsibilities

New opportunity for an experienced Magnet Field Service Technical Specialist to join the Bruker BioSpin Service and Lifecycle Support Team providing technical assistance for customers throughout the Americas Region. 

• Perform equipment installation, preventive maintenance, repair, and service operation activities at customer sites.
• Perform magnet mechanical and cryogenic installations for magnets at customer sites, including but not limited to assembly, pumping, flushing, leak-checking, complete cool-down, traveling US nation-wide and occasionally to customer sites in other countries.
• Conduct magnet moves following proper warm-up procedures and safe transport preparations.
• Perform technical services on magnet systems.
• Responsible for follow-up troubleshooting and resolving concerns with installations/ service teams.
• Provide customer support by phone and e-mail, with the ability to act as first responder to magnet inquiries received from Bruker Center.
• Complete magnet service reports, logs, database, and other required documentation timely for all installations and services conducted.
• Assist with equipment maintenance and repair.
• Perform other duties as required.

Qualifications

• Minimum 3 years’ work experience in a technical or engineering field involving superconducting and cryogenic systems.
• Bachelor or Associate Degree preferred.
• Proven ability to correctly operate specialized equipment including mechanical and turbo-pumps, leak-detectors, power supplies and other magnet service equipment.
• Ability to use tools, test, and measuring equipment to perform hands-on and remote troubleshooting of mechanical/ cryogenic problems.
• Proven ability to communicate in a clear and positive manner with all parties, including customers, contractors, suppliers, employees
• Strong verbal, written, computer, technical communication, organizational, and presentation skills, including MS Office, and English language fluency.
• Demonstrated ability to write assembly and test reports, read mechanical drawings, and apply instrumentation and measurement standards.
• Highly motivated professional with demonstrated ability to work effectively as both an individual and team contributor in a global, customer-focused work environment. 
• Ability to effectively manage multiple priorities and maintain positive business relationships, including but not limited to customers, rigging representatives, and suppliers.
• Ability to work with cryogenic liquids and gases following all safety regulations.
• Ability to lift up to 50 lbs., transport equipment and tools in excess of 300 lbs.
• Demonstrated ability to learn quickly and satisfactorily complete training requirements.
• Proven ability to follow safety standards, practices, and codes.
• Maintain valid passport with flexibility for frequent domestic and international travel.
• Valid Driver License in good standing, issued by resident state or governing location.
• US Citizenship or Canada Permanent Resident status required.
• May be required to pass security clearance investigation.

 

 

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

 

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.