Operations Manager

Operations Manager | Brooklyn, NY · $90,000 – $150,000 per year

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About the Role:
A healthcare company in Brooklyn is hiring an Operations Manager to stand up a new treatment program from day one. This role decides how patients get in the door, how the team gets hired, and how the program stays audit-ready. It suits a builder who would rather write the playbook than follow one, and who will then lead the people running it.

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Key Responsibilities

Building the Program

• Map out the program's workflows, policies, and procedures, and keep them documented and consistent with regulatory standards
• Work alongside clinical leadership to turn the program's design into a smooth daily routine
• Choose and set up the tools the team will rely on, from the EHR to scheduling and workflow platforms
• Create dashboards and reports that show how the program is performing, including census and patient outcomes

Intake and Hiring

• Create the patient journey end to end: referral, screening, assessment, admission, and orientation
• Develop referral partnerships with hospitals, courts, and community providers
• Set up eligibility checks, insurance verification, and documentation standards so intake is fast and billing-ready
• Run the full hiring cycle for clinical and administrative roles, including job descriptions, interviews, onboarding, and credentialing
• Confirm every new hire meets background check, credentialing, and training requirements

Leading the Team and Keeping It Compliant

• Lead the launch team by setting priorities, assigning work, and holding the timeline
• Coach through regular check-ins and performance reviews, and build a culture of accountability
• Get the program ready for surveys, audits, and licensure
• Help set up billing and revenue cycle processes with government and commercial payers
• Help shape and track the budget and staffing plan
• Own quality assurance, incident reporting, and follow-through on corrective actions

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Qualifications

• Background in healthcare operations, ideally with some exposure to behavioral health settings
• A track record of launching a program, service line, or major operational system
• Working knowledge of healthcare regulatory requirements
• Experience supervising staff while juggling multiple projects
• Clear written communication and strong organizational and problem-solving skills
• Familiarity with insurance billing, EHR systems, and clinic revenue cycle
• Experience designing recruiting, onboarding, or HR processes
• Comfort with Excel, workflow tools, and data reporting

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Interested? Send your resume to: [email protected]