- Salary
- $120k – $145k/yr
- Location
- Remote, US · Charlottesville, VA · Columbus, OH · Durham, NC · Boston, MA
- Workplace
- Remote
- Type
- Full-time
- Department
- DS CXAI
- Seniority
- Manager
- Experience
- 7+ years
- Industry
- Technology
- Category
- Engineering
- Role type
- People Manager
- Environment
- Office
- Source
- Ashby
Overview
As a Manager, Product - CCaaS, you'll build strong client relationships and lead teams to develop contact center solutions aligned with product vision and customer experience outcomes. You'll collaborate with international teams, manage requirement backlogs, facilitate scope management, and lead technical discussions. The role involves coaching teams, mentoring product members, and championing AI adoption. You'll need experience with platforms like Genesys, Amazon Connect, Five9, or Google CES, along with strong leadership skills to drive product discipline improvements.
Skills
Benefits
Languages
Remote Scope
About TELUS Digital
TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, with a global team across multiple continents.
