Business Systems Analyst - IT / ERP Implementation/Optimization

Position Overview

The Business Systems Analyst will play a key role in coordinating and executing day-to-day ERP implementation and optimization activities across all company locations. This role will work closely with department leaders, plant teams, and IT resources to gather requirements, map and standardize business processes, test new features, and support the successful rollout of Radius, PrintFlow 4D, AutoCount 4D, Sage Intacct, and related systems. The position will also help lead implementation teams at each site as the ERP footprint expands. Will work very closely with the Integration & Development Manager.

Key Responsibilities

ERP Coordination & Implementation

• Coordinate daily tasks, activities, and workflows related to the ongoing ERP implementation.
• Support the planning, execution, and documentation of ERP projects across multiple plants.
• Assist in managing and leading ERP implementation teams at each location once formed.

Requirements Gathering & Business Process Analysis

• Work with all departments to gather functional requirements and understand operational needs.
• Develop, document, and refine end-to-end business processes across manufacturing, supply chain, planning, quality, finance, and customer service.
• Lead cross-plant workshops to standardize processes, terminology, workflows, and system usage.

System Design & Configuration

• Assist with the Radius ERP, PrintFlow scheduling, and AutoCount shop-floor data collection environment design.
• Configure and manage software options, user preferences, and system-level (non-server) configuration settings.
• Support ERP customizations by helping translate business needs into system requirements.

Testing & Quality Assurance

• Develop test plans and lead testing for ERP upgrades, patches, and new features (Radius, PrintFlow 4D, AutoCount 4D, Sage Intacct, etc.).
• Coordinate and oversee User Acceptance Testing (UAT) with plant and departmental stakeholders.
• Validate functional specifications such as machine run speeds, waste percentages, status codes, and similar operational parameters.

Continuous Improvement & Optimization

• Promote and support continuous improvement initiatives across all areas of the organization.
• Identify workflow inefficiencies and provide recommendations for enhancements or process redesigns.
• Collaborate with operations and leadership to improve system utilization, standardization, and data accuracy.

Qualifications

Required

• 3+ years of experience in ERP analysis, administration, project coordination, or related role.
• Strong understanding of manufacturing workflows; flexible packaging experience preferred but not required.
• Experience with ERP systems—Radius, PrintFlow, AutoCount, or similar manufacturing ERP solutions
• Ability to document workflows, processes, and requirements clearly and professionally.
• Strong analytical, organizational, and communication skills.
• Ability to lead cross-functional and cross-plant teams.

Preferred

• Experience with Crystal Reports and SQL databases.
• Experience in multi-site ERP rollouts.
• Working knowledge of shop-floor data collection, scheduling systems, or reporting tools.
• Project management experience or certification a plus.

Personal Attributes

• Collaborative and people-focused with strong facilitation skills.
• Highly organized with strong attention to detail.
• Comfortable working in a dynamic, evolving environment.
• Able to balance tactical execution with big-picture thinking.