Senior Engagement Manager

Overview

We are seeking a driven, passionate and experienced Project Manager to join our Customer Success team in South Africa. We are looking for someone who is pro-active, adaptable and detail orientated - with a minimum of 2+ years of industry experience. The successful candidate will posses excellent communication and relationship building skills and will have a strong customer focused approach.

 

The role will be full-time and fully remote, with the successful candidate being based in South Africa.

Responsibilities

The following points will be closely aligned to the role...

• Matrix Leadership & Delivery: Proven ability to lead cross-functional teams in a matrix environment—driving outcomes, alignment, and accountability without direct line management
• Commercial & Customer Focus: Strong commercial acumen with ownership of project financials (c.50% of role), combined with a customer-first mindset that prioritizes satisfaction, retention, and growth opportunities

Qualifications

• 2+ years of CRO/pharmaceutical industry experience in a Project Manager or Engagement Manager role
• Previous biometrics project management experience, i.e. experience managing projects that involve statistics, statistical programming and/or data management services (essential)
• Able to work independently, but also be a strong team player
• Excellent communication and relationship building skills

Why Join Us?

• Remote working and flexible working hours
• Career development, mentorship, and continuous learning
• Supportive, friendly, and collaborative culture

 

About Phastar

 

Phastar is an award-winning biometrics and data science CRO, trusted by pharma, biotech, and medical device companies worldwide. With a global team of data specialists, we bring expertise, precision, and pace to every trial, because behind every data point is a patient waiting for treatment.

 

We transform complex data into clear, actionable intelligence, helping accelerate drug development, and bring life-changing therapies to patients faster.

 

Awards & Recognition

• SCRIP – Best Contract Research Organization, Specialist Provider
• Citeline – 2025 Award Winner
• Fierce CRO Awards – Recognized Industry Leader 

 

Apply Now

 

Be part of a team known for technical expertise, quality, and impact. We value Excellence, Collaboration, Integrity, Innovation, and Passion—and we seek team members who embody these qualities. Apply today!

 

Phastar is committed to the principles and practices of equal opportunities and to encourage the establishment of a diverse workforce. It is our policy to employ individuals on the basis of their suitability for the work to be performed and their potential for development, regardless of age, sex, race, color, nationality, ethnic or national origin, disability, marital status, pregnancy or maternity, sexual orientation, gender reassignment, religion, or belief. This includes creating a culture that fully reflects our commitment to equal opportunities for all.

 

Important notice to Employment businesses/Agencies

 

Phastar does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Phastar's Head of Talent Acquisition to obtain prior written authorization before referring any candidates to Phastar. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and Phastar. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of Phastar. Phastar shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.