Manager - Infrastructure Control Operator (ICO)

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Northern Trust is looking for an Infrastructure Control Operator (ICO) to play a vital role in supporting and maintaining infrastructure-related controls throughout the organization. This position is responsible for ensuring adherence to internal risk frameworks, infrastructure standards, and regulatory requirements. Key duties include performing control related activities, monitoring control performance, maintaining comprehensive documentation, and supporting both internal and external audits. The successful candidate will demonstrate consistent achievement of SLA commitments and timely execution of control tasks.

JOB RESPONSIBILITIES

Team Leadership & Oversight

• Supervise day-to-day operations of the Infrastructure Control Operator team.
• Assign tasks, monitor performance, and ensure timely execution of control activities.
• Provide coaching, mentoring, and training to staff to ensure consistent quality and compliance.

Stakeholder Engagement

• Act as a liaison between control operations and infrastructure, risk, and compliance teams.
• Facilitate communication and alignment across teams to ensure control objectives are met.

Control Execution:

• Perform routine Business-As-Usual (BAU) control operations.
• Execute all control procedures efficiently and within designated timelines.

Monitor Performance:

• Evaluate control performance regularly, escalating concerns as appropriate.

Reporting and Metrics:

• Prepare and deliver pre-defined periodic reports on control operations, exceptions, and utilization status
• Track and report key performance indicators (KPIs) and key risk indicators (KRIs) relevant to control activities.

Evidence Readiness:

• Maintain complete and compliant records of all control operational activities, adhering to internal standards and regulatory obligations.
• Organize and provide evidence promptly for audit purposes or stakeholder requests.

Internal/External Audit Support:

• Facilitate internal and external audits by supplying required documentation and evidence.
• Assist with the preparation, coordination, and follow-up of audit responses and remedial measures as necessary.

Collaboration:

• Work collaboratively with stakeholders to ensuring adherence to both internal policies and external regulatory standards.

Soft Skills

• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple priorities.

Must Haves:

• Proven experience in Infrastructure controls, risk management, or infrastructure support roles, preferably in regulated environments.
• Hands on experience in Control Testing, SOX/SOC audit.
• Review control checklists and playbooks for completeness, accuracy, and effectiveness.
• Ability to clearly document control operations in a structured playbook format, enabling its use as a standardized and repeatable checklist for execution and compliance.
• Understanding of infrastructure platforms and infrastructure standards.
• Hands on experience in operating and tracking controls effectively.
• Strong reporting skills, tracking and maintaining KPIs.
• Strong interpersonal skills and the ability to collaborate with different teams effectively.
• Ability to identify reporting anomalies and escalate issues appropriately.
• Practical knowledge of creating Microsoft 365 Copilot agents with clear instructions, defined scope, and appropriate source grounding.
• Ability to apply techniques that reduce Copilot hallucinations, improve response accuracy, and support reliable, audit-ready outputs.

Good to Have:

• Service-Now and Power BI experience as user.
• Highly motivated, energetic self-starter who takes ownership of issues and drives them to resolution.
• Good organizational skills - manages and prioritizes multiple tasks across different time horizons within deadlines.
• Strong analytical, problem solving and process re-engineering skills.
• Experience with control monitoring tools and systems.
• Excellent written and verbal communication skills for reporting, documentation, and cross-functional collaboration.
• Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC)
• Familiarity with control frameworks, risk management practices, and compliance regulations (e.g., GDPR, SOX, etc.).

REQUIRED SKILLS

As a partner at Northern Trust, you must actively manage and mitigate risk and act with integrity. In accordance with our core values of service, integrity, and expertise, you are expected to:

• Adhere to all applicable risk management programs, policies, and procedures.
• Complete all mandatory training by the deadline.
• Understand how your behavior could expose Northern Trust, its clients, and financial markets to different types of risk.
• Ensure that Northern Trust or its clients are not exposed to inappropriate or excessive risk.
• Escalate any risk concerns, including those resulting from mistakes / errors to a manager or business unit risk officer.
• Exercise diligence regarding cyber-security
• Cooperate with internal control functions (including first-line Control, Risk, Compliance, Audit, self-assigned, etc.) and applicable regulatory bodies.

Avoid conflicts of interest or behaviors that might produce unfair outcomes for Northern Trust or its clients or damage the integrity of financial markets

Qualification:

• Bachelor’s degree in computer science, Information Technology, Risk Management, or a related field.
• 13+  years of experience in an Infrastructure control, risk, or infrastructure operations role.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.