Digital Experience Manager

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About the Role

Do you aspire to shape the future of travel by creating seamless, connected, and innovative digital experiences that redefine how customers interact with an airline?

 

As Digital Experience Manager, you will lead the design, development, and delivery of end-to-end customer experiences across Riyadh Air's digital ecosystem. Combining customer insights, service design, and digital innovation, you will transform customer needs and business objectives into exceptional experiences that strengthen brand loyalty and drive measurable business value.

 

Working closely with Product, Technology, Commercial, Operations, and Customer Experience teams, you will design and optimise customer journeys across web, mobile, self-service, and emerging digital channels. You will ensure experiences are intuitive, accessible, customer-centric, and aligned with Riyadh Air's ambition to become the world's leading digital-native airline.

 

You will champion human-centred design principles, oversee the evolution of digital experiences, and leverage customer feedback, journey analytics, experimentation, and emerging technologies to continuously improve customer interactions across every touchpoint.

 

This role will also see you driving innovation initiatives, identifying opportunities to enhance the customer proposition, and leading cross-functional programmes that deliver meaningful improvements to both customer satisfaction and commercial performance.

 

This is your opportunity to help build one of the world's most innovative airlines and redefine the future of customer experiences.

About You

Degree qualified, you will demonstrate a minimum of 7 years of experience in Digital Experience, Customer Experience, Product Management, Service Design, Innovation, or a related field, with a proven track record of delivering customer-centric solutions and business outcomes.

 

You possess strong experience in customer journey mapping, digital product development, stakeholder management, service design methodologies, and translating customer insights into scalable products, services, and experiences.

 

We'd love to hear from you even more if you can demonstrate experience working within agile environments and utilising emerging technologies, including AI-enabled solutions, to enhance customer experiences and optimise business performance.

 

You will be recognised for your strategic thinking, problem-solving ability, communication skills, innovative mindset, and ability to influence stakeholders while leading complex initiatives in fast-paced environments.

 

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.

 

Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.