Quality Assurance Manager - Product, Bids & Projects & Country Chorus Manager Italy (Open also To Protected Categories, Law 68/99)

Location: Firenze, Italy

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Sesto Fiorentino is the Headquarter of Thales Italia. It hosts two Domains: Ground Transportation Systems (GTS) and Security (SIX). The activity of GTS domain: Security systems, telecommunications, supervision, control & management information and signalling solutions for trains, trams and metros Regarding railway solutions, Thales is the homologated supplier of Rete Ferroviaria Italiana for Axel Counters, Tunnel Security, Energy Saving, SCADA systems and Asset Management. Italy is Thales Group’s competence centre for tramway signalling solutions. The activity of SIX domain: mission critical solutions and applications for assets and citizens security (supervision, control and information management systems) as well as cybersecurity. Thales offers solutions to protect the information systems and critical data of its civilian and military customers and helps its customers to detect and prevent cyberattacks by devising secure architectures from the design stage, overseeing these architectures and ensures that they are kept in secure working order. Italy is Thales Group’s competence centre for Airport security and operations management solutions.

Job objective

To apply Chorus Procedure for assuring quality for BIDs and Projects, in particular in the Defense Business and to manage Chorus Tool for QMS document management.

ROLES & RESPONSIBILITIES

•     Ensure that the technical and non-technical requirements of the Customer are recorded, understood and managed efficiently by all members of the bid/project team
•     Ensure that the project deliverables comply with the Customer's requirements and with the applicable regulations and standards
•     Adjust Quality Assurance activities with a risk-driven mindset, anticipating risks, taking into account the maturity of the Bid/Project team, and focusing on core Quality value-added activities
•     Support the product, bid and project teams in applying processes, proactively identifying risks and resolving problems
•     Verify the execution of the project (in relation to the plans): evaluate achievements at key milestones and deliverables, and provide visibility through "Quality Advice"
•     Provide visibility to the management and alert when necessary; raise a veto in case of non-compliance not properly addressed or in case of a critical event/situation generating a major risk for the bid/project/product or for the company
•     Liaise with the Customer's Quality representative during the bid phase and contract execution.

Country Chorus Manager (CCM) main missions are:

• Manage the Chorus Management System deployed at the level of the Entity in coordination with the Group Chorus Manager (GCM) and Group Process Owners (GPO)
• Animate the network of Process Owners of the Entity
• Coordinate with the BPOs for the management of the processes led at their level (in case of GBU/BL governance)
• Support the Entity Head of Quality & Customer Satisfaction for the management of the related process
• Organise the capitalisation of lessons learnt in connection with Process Owners, discipline referents, Quality Leaders (EQL, IQL, SQL, SuQL), Customer Satisfaction Leader (CSL)
• Ensure compliance of the processes and documented information with the business needs, applicable laws, regulations and standards
• Lead the Entity Internal Audit Plan, incorporating amongst others the maturity assessment plans based on Thales Integrated Maturity Model (TIMS)
• Manage the certification plan for the Entity according to the business needs and certification governance, covering where applicable the relevant GBU/BL activities
• Support the Entity Head of Quality & Customer Satisfaction in the preparation of the Management Review and the monitoring of the actions follow-up
• Collect and challenge the standards requested by the business or by customers within annual RFP exercise to provide access through the LI.ON platform or ensure to have the appropriate contact
• Ensure the monitoring of the globalised processes in accordance with and through the elements described in the dedicated guideline.

QUALIFICATION & EDUCATIONAL REQUIREMENTS

Hereafter the qualification & educational requirements are listed:

• Graduated in Engineering Master Degree (Telecommunication, Electronics, Informatics) Physics or Mathematics or equivalent job experiences.
• Good knowledge of ISO 9001 standards
• Excellent analytical, problem solving, organizational and interpersonal skills.
• Stakeholder facing skills (presentations/meetings).
• Planning and Reporting skills.
• Good verbal and written communication skills in English.
• Able to work in a various environment: in office, smart working and construction sites.
• Able to effectively achieve objectives in teamwork.
• Able to perform in multicultural and multilanguage environment

PREFERRED SKILLS

Hereafter the preferred knowledges are listed:

• EN 9100, ISO 14001, ISO 45001, AQAP 2110, AQAP 2310
• Continuous Improvement approach.
• Microsoft office tools (Word, Excel, Outlook, PowerPoint, Visio).
• Management tools such as OCM, DOORS,  JIRA, Palma.

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