Manager - Sales (Air & Ocean)

1. Sales & Business Development:

• Responsible for execution of sales plan and achieve the sales target assigned · Analyse and understand customer's requirement and offer them best solutions to meet their requirement
• Responsible for timely submission of technically and commercially viable proposals/quotations for all enquiries received
• Conducting research about the client’s background, turnover, strengths, weakness, products through online/offline information
• Maintain long term relationship with old and current customers to generate additional revenue for the organization
• To work closely with the Sales Head to drive the organizations growth, product development and geographical spread
• Conduct basic marketplace intelligence and research to map business potential of existing customers as wells identify new customers
• Participate in identifying corporate sales planning and strategies
• Identify and enlarge Targeted Customer Base and Industry

2. Customer Relations:

• Develop strong customer relationships through regular visits or timely response to their queries.
• Ensure service quality feedback on a monthly basis and implement corrective actions to ensure customer stickiness/ retention.
• Work in coordination with Pricing/ Procurement team to provide best possible quote to customers as well as secure good margin for the company too
• Ensure timely redressal of pre & post sales customer queries, grievances and escalate issues whenever required
• Ensure regular visit to all key customer to maintain smooth relationship

3. MIS & Documentation:

• Ensure adherence to SOP’s formulated and strive continuously to improve the same
• Ensure timely submission of all required MIS to management · Responsible for safeguarding of all documents related customer, orders, specifications, etc
• Ensure separate files for each customer is maintained and any document is easily available at anytime.

• Qualification: Graduate, PG/MBA Preferable
• Years of Experience: 10 +