Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set along 100 acres of pristine beachfront on Okinawa’s west coast, Four Seasons Resort and Private Residences Okinawa will introduce a new expression of resort living in Japan. Designed in harmony with the island’s natural landscape and cultural heritage, the resort will feature guest rooms, private villas, residences, and a beach club, all connected through walkable gardens and open spaces. With a focus on thoughtful design, connection to nature, and the signature service that defines Four Seasons, the resort will offer both guests and team members the opportunity to be part of something truly special in one of Japan’s most unique destinations.

About the Role:

Four Seasons Resort and Residences Okinawa are seeking a Sales Manager to join its pre-opening Commercial team and support the successful launch of one of Japan's most exciting new luxury resort destinations.

Reporting directly to the Director of Sales, the Sales Manager will play a key role in driving room, group, leisure, and events business while establishing the resort's presence in key domestic and international markets. This position is ideal for a motivated sales professional who thrives in a dynamic pre-opening environment and is passionate about luxury hospitality, relationship building, and achieving commercial success.

As part of the pre-opening team, the Sales Manager will work closely with Revenue Management, Marketing, Conference Services, and Operations to build awareness, secure business opportunities, and contribute to the resort's overall revenue strategy.

 

What you will do:

• Execute the resort's sales strategy and action plans in alignment with commercial objectives and pre-opening milestones.
• Prospect, develop, and maintain business from corporate, leisure, MICE, wholesale, luxury travel advisor, and group market segments.
• Generate room nights, food and beverage revenue, banquet business, and ancillary revenue opportunities for the resort.
• Identify, solicit, and develop new business opportunities while maintaining existing key account relationships.
• Conduct sales calls, presentations, networking activities, site inspections, and client meetings to drive business growth.
• Monitor account production and revenue performance, developing action plans where required.
• Prepare and maintain strategic sales plans for assigned market segments and key accounts.
• Maintain accurate client records, account profiles, and sales activities within Salesforce, Delphi, and other approved systems.
• Participate in trade shows, roadshows, industry events, sales missions, and familiarization trips to increase resort awareness.
• Collaborate closely with the Conference Services team throughout the group sales and event planning process.
• Attend pre-event and post-event meetings when appropriate and support post-event client follow-up.
• Develop strong relationships with Four Seasons Global Sales Offices and internal stakeholders to maximize lead generation opportunities.
• Conduct competitor analysis and monitor market trends to identify emerging business opportunities.
• Prepare weekly sales activity reports, market intelligence updates, and business forecasts.
• Maximize cross-selling opportunities across Four Seasons hotels and resorts worldwide.
• Support pre-opening marketing initiatives, promotional campaigns, and resort launch activities.
• Represent Four Seasons professionally and maintain the highest standards of service excellence.
• Perform other duties and special projects as assigned by the Director of Sales.

 

What you will bring:

• Minimum 3 years of hotel sales experience, preferably within luxury hotels or resorts.
• Previous pre-opening experience is highly desirable.
• Strong understanding of the Japan hospitality market and regional luxury travel landscape.
• Experience managing corporate, MICE, leisure, luxury travel advisor, or wholesale accounts.
• Excellent sales, negotiation, presentation, and relationship management skills.
• Ability to identify business opportunities and convert prospects into long-term partnerships.
• Strong analytical, organizational, and problem-solving abilities.
• Experience working with Salesforce, Delphi, Opera, or comparable hospitality sales systems.
• Proficiency in Microsoft Office applications.
• Self-motivated, results-oriented, and able to work independently while collaborating effectively across teams.
• Strong verbal and written communication skills.
• Fluency in English is required; Japanese language capability is highly preferred.
• Bachelor's degree or equivalent combination of education and professional experience.

·         Must already possess valid work authorization in Japan.

 

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50％F&B outlet discount for other Four Seasons Hotel in Japan.
• Complimentary Dry Cleaning for Employee Uniforms or Business Attire
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health checks up
• Dynamic, collaborative, and inclusive working environment

 

Schedule & Hours

As a pre-opening resort, flexibility is required to meet business needs and project timelines. The Sales Manager may be required to work occasional evenings, weekends, and holidays, as well as travel domestically and internationally for sales activities, client meetings, and industry events.

 

• This is a full-time position.
• 40 working hours per week.
• 10 days off every month except February (9 days)

 

* Successful candidates must possess legal work authorization for Japan.

 

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.