Service Delivery Coordinator - Membership

The YMCA of Greater Richmond is currently seeking a full-time, highly motivated, mission-driven, and team-oriented professional to serve as our Service Delivery Coordinator – Membership. We are seeking a Coordinator who is passionate about delivering exceptional member experiences and supporting all aspects of membership operations, engagement, and retention.

This position will be located at the Shday Grove Family YMCA. 

Key Responsibilities

The Coordinator will work collaboratively with staff and leadership to ensure a welcoming, high-quality, and efficient membership experience for all.

• Lead front-line membership operations including tours, onboarding, problem-solving, and member engagement strategies.

• Oversee daily membership operations during assigned shifts, ensuring smooth processes and a member-first approach across departments.

• Actively manage staffing and scheduling to ensure consistent coverage and excellent service within a 40-hour workweek (unless overtime is pre-approved by the supervisor).

• Deliver direct service by greeting members, resolving concerns, processing transactions, and assisting with program registrations up to 35 hours per week.

• Monitor the cleanliness, safety, and functionality of the front desk, lobby, and member service areas.

• Foster a culture of hospitality, inclusion, and responsiveness among front-line staff and volunteers.

• Assist with hiring, training, coaching, and supervising member services staff.

• Support branch-wide initiatives and special events to engage current and prospective members.

• Collaborate with other departments to ensure a seamless member experience throughout the facility.
  This is a hands-on position that will require availability during afternoons, evenings, and weekends.

Qualifications

The ideal candidate will have a high school diploma or equivalent and at least one year of relevant experience in membership, customer service, or hospitality. Experience working in fast-paced, people-facing roles is a plus. Strong interpersonal, communication, and problem-solving skills are essential. Candidates should be comfortable using PC software and membership management systems. This role requires a flexible schedule, including availability to work mornings, evenings, and weekends, and a collaborative spirit to support cross-departmental efforts. 

The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.

Compensation/Benefits

Salary:$42,000 - $44,000 per year

Benefits: Health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.

If you're excited about helping members feel seen, supported, and part of a strong community, we encourage you to apply.

Join the YMCA and be part of something bigger!