Service Analyst

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Service Analyst

Location(s)

Mumbai

Job Description

Key Responsibilities

1. Monthly Business Review (MBR) Preparation

• Compile and prepare MBR reports for Service Sales and Consumables.
• Consolidate data, highlight key insights, and share summary notes with relevant stakeholders.

2. Leadership Support

• Provide accurate and timely data for leadership reviews, Huddle files, and key
• Service/Consumables meetings.
• Support CE leaders with data-driven insights and follow-up actions.

3. Engineer Performance Tracking

• Develop and maintain a monthly tracker for field engineers covering KPIs, productivity, and scheduled visits.
• Monitor and report performance metrics to identify improvement areas.

4. Bowler Chart Reporting

• Deliver timely inputs to the EMEAI Bowler dashboard for Customer Enablement (CE) functions.
• Support visual performance reporting and KPI compliance tracking.

5. Data Management

• Maintain and update SGRI 3 C 4 datasets and ensure data accuracy for reporting and analysis.
• Standardize data sources to enable consistent business reporting.

6. Business Reviews

• Participate in weekly CE business review discussions on revenue, forecasting, and service performance.
• Support with pre-review analytics and follow-up documentation.

7. Executive Support

• Prepare ad-hoc reports, business insights, and presentation inputs as required by CE leadership.

8. Sales Planning

• Track and monitor the Service Sales planner, ensuring alignment of targets and performance against business goals.

9. Analytics s Insights

• Extract data from ServiceMax or similar systems for Service and CE functions.
• Analyse multi-dimensional business data and provide insights to improve operational efficiency and profitability.

10. Meeting Support

• Attend Customer Enablement calls, record discussions, and circulate accurate minutes of meetings (MOM).
• Track open action items and follow up with responsible owners.

11. Vendor Management Support

• Assist in completing vendor questionnaires, compliance forms, and supporting documentation for Service operations.

Basic Qualifications

Bachelor’s degree in Business, Engineering, or a related field.

• 2–4 years of experience in data analytics, business operations, or service reporting roles.
• Experience in working with cross-functional and international teams is an advantage.

Preferred Characteristics

• Strong analytical and problem-solving skills.
• Excellent proficiency in Microsoft tools, Power BI, or other data visualization tools.
• Good understanding of Service Operations, Sales Planning, or CRM tools (e.g., ServiceMax, Salesforce).
• Attention to detail with strong data accuracy and reporting capabilities.
• Effective communication and stakeholder management skills.