Director of People & Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Blending imaginative urban design on the banks of the St. Johns River, Four Seasons Hotel and Private Residences Jacksonville will be the centerpiece of the Jacksonville Shipyards, ideally located adjacent to the Sports Complex and proposed Stadium of the Future – a renovated and reimagined EverBank Stadium that will serve as home to the Jacksonville Jaguars while playing host to national and international sports and entertainment events for generations to come.

About the role:

The Director of People and Culture forms part of the Executive Leadership team who collectively make key strategic and operational decisions for the Hotel.  We are looking for individuals who are brave problem solvers, have strong business acumen, good communication and interpersonal skills and are able to evidence professionalism, and adaptability.  Individuals also need to be a catalyst for change and an employee champion while having a growth mindset. 

Target start date for this role is November 1st.  

What you will do:

• The Director will oversee all aspects of the People and Culture division including but not limited to benefits administration, employee relations, talent acquisition and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers’ compensation and legal matters related to hotel employees.

• Monitor the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as establish a regular performance appraisal program for all staff.

• Assess the development and effectiveness of all levels of employees and the manpower needs of the hotel using succession planning and assisting management with career planning and counseling.

• Supervise the financial issues for the P&C budget including benefits, labor & salary reports and plan cost effective events within the P&C budget guidelines.

• Establish and implement recruitment, selection, placement and pre-employment procedures in accordance with Four Seasons Hotels and Resorts’ policy and all applicable laws to include hiring, staffing guide and compensation guidelines

• Analyze hotel training and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their delivery of core and culture standards and prepare them for promotion from within

• Play an active role in our Wellness programs and responsible for leading successful Diversity Inclusion and Belonging initiatives. 

• Actively balance the requirements of being strategic and tactical and have a high degree of integrity for employee heart of the house spaces.

What you bring:

• Previous Experience in a Director of People & Culture or Assistant Director of People & Culture role required, preferably within a luxury hotel environment

• Bachelor’s Degree/4 year Degree is strongly preferred.

• Human Resources, Educational or Hospitality background is preferable, however, not essential if applicants have previous relevant work experience. 

• A passion for service in Luxury Hospitality while possessing strong financial acumen and ability to understand strategic financial planning and budgeting.

• Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills.

• Strong experience in Human Resources Leadership and Strategy, Employee Relations and Engagement, Talent Acquisition, Learning and Development, Labour Relations, and Total Rewards.

• Exceptional communication skills, emotional intelligence and interpersonal skills

What we offer:

• Competitive salary and a comprehensive benefits package. 

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for business clothing

• Complimentary Employee Meals

• Paid holidays, vacation, and sick days

• Culinary, retail and wellness experiences at special rates

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf