Customer Support Specialist – Collegeville, PA

Overview

Allied Wire and Cable (AWC), a GCG Company, is currently seeking Customer Support Specialists to join our Customer Support team!

 

Do you thrive in a fast-paced, business-to-business environment where collaboration and communication are keys to success?  Do you take pride in delivering exceptional customer experiences?  If so, AWC's Customer Success team could be your next career home!

 

As an AWC Customer Support Specialist, you will work collaboratively with internal partners to provide a best-in-class support for customers across the division. You will onboard new customers and manage day-to-day customer activities such as customer orders, and post-sale transactions to ensure customer satisfaction.

 

If you are looking for an opportunity to apply your excellent customer service and communication skills and exceptional order management capabilities, apply now!

 

After the initial training period has concluded, this role offers a hybrid work schedule consisting of 3 days per week in office and 2 days per week from home.  We are open to candidates working out of our office in Collegeville, PA.

 

What You'll Do

• Onboard all new customers
• Respond to all customer inquiries with a sense of urgency and first contact resolution
• Runs order reports and works with customers to manage appropriate expectations and proactively resolve problems
• Actively participate in opportunities to improve individual knowledge of the company, products, markets, and systems
• Use continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency
• Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
• Work toward and contributes to the success of all individual and team goals/metrics
• Support phone coverage as needed
• Perform other duties

What You'll Bring

 

• 2+ year of Customer Service / Support experience within a business-to-business environment
• High School Degree or Equivalent required; Bachelor’s Degree preferred
• Proficiency with the Microsoft Office suite
• Ability to work effectively under pressure in a deadline driven environment
• Professional verbal and written communication and listening skills
• Ability to communicate with a diverse population of people
• Ability to work in a team environment
• Ability to think critically and analyze issues based on data  

 

What We Offer

• Competitive hourly pay
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access 
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
• An employee-centric company that values and truly appreciates our most important asset: You! 

 

About Allied Wire & Cable (AWC)

 

Allied Wire & Cable was founded in 1987 and acquired by GCG in 2021. We are a market-leading, value-added distributor of wire and cable-based connectivity and industrial automation solutions.  We proudly serve the industrial OEM, factory automation, communications, and building technology markets.

 

About GCG

 

At GCG, our mission is to power, connect, and automate our world.  With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe.  We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.

 

 

GCG is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

 

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