Quality Assurance Manager, Environmental Services

Description

JOB SUMMARY:Reporting to the Regional Manager, Environmental Services, the Quality Assurance (QA) Manager provides specialized skills in the support of achieving Vancouver Coastal Health’s (VCH’s) organizational and quality improvement strategic direction. The position provides expertise and administers the regional Quality Assurance Program and ensures compliance to all criteria and organizational policies through auditing, training of aides, supervisors and managers and updating cleaning procedures for the department. The Manager will ensure the highest possible standards of cleaning for the sites and the improvement of safety and quality of care and client experience at VCH. Maintains the QA Audit Program standards at all time through engaging onsite operations teams to meet or exceed established standards, and ensures that initiatives are aligned with organizational goals, objectives and improvement priorities.The Quality Assurance Manager functions at all levels of the organization, across all programs and sites, partners with point-of-care teams (physicians, nursing, and allied care) and interacts with leadership, clinical leadership, patient and resident care management and corporate and support leaders.QUALIFICATIONS:Bachelor’s Degree in a related field, with five (5) years’ recent, related quality assurance leadership experience in an Environmental Services organization, or an equivalent combination of education, training and experience. Valid BC Driver’s license, as local area travel requires the use of a vehicle.ROLE SPECIFIC EXPERTISE:• Knowledge of and experience with quality improvement principles and practices and methodologies, measurement techniques, and tools.• Demonstrated excellent facilitation and training skills, and knowledge of adult education principles and practices.• Strong desire and ability to work independently and manage multiple priorities with minimal supervision, including excellent follow – through skills• Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.• Experience working in a fast paced environment, and the ability to provide guidelines and execution of cleaning standards.• Strong written, presentations and verbal communication skills• Strong computer skills with knowledge of Windows application, including Word, Excel and PowerPoint• Excellent communication and teamwork skills to function within a complex interdisciplinary environment. • Physical ability to perform the duties of the position.SHARED VALUES:You care for everyone:• You’re compassionate, empathetic, and sensitive to the needs of others.• You are respectful, treating people as equals, and valuing others’ perspectives and differences.• You are appreciative of others’ efforts and give them praise when it’s due.You are always learning:• You are open minded, always receptive to different perspectives and ways of doing things.• You are curious and ask questions to find a deeper understanding.• You share your expertise and mentor others by sharing your knowledge and experience.You strive for better results:• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.• You’re a solution finder, empowered to solve the challenges we face in healthcare.• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.

Details

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.