Program & Project Management IV

What this Job Entails: 

The Project & Program Management IV role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Manage multiple, complex, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Lead creation and maintenance of comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Take a leadership role in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Responsible for internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Primary project point of contact for vendor partners and internal stakeholders. 

• Coordinate and manage regularly scheduled meetings with core teams. 

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives. 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers