Process Optimization

Who We Are

At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.

Our Global Reach

JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. As an intern or graduate at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.

About Our Program

You’ll be joining in a JD Star (JDS) Graduate Role, a semi-structured early-career pathway designed to accelerate young professionals whilst making an impact in your role at JD.com. Over your first year, you’ll take on meaningful projects, build technical and leadership skills, and gain exposure to the world-class functions driving JD’s global growth.

Job Summary:**

We are seeking a highly analytical and results-oriented Process Optimization specialist to identify, analyze, and improve critical business processes across JD.com. This role will focus on enhancing efficiency, reducing costs, and improving overall operational effectiveness.

Job Responsibilities:**

* Identify and map current business processes across various departments and functions within JD.com.
* Conduct in-depth analysis of existing processes to pinpoint bottlenecks, inefficiencies, and areas for improvement using data-driven methodologies.
* Develop and propose innovative solutions and strategies for process optimization, leveraging best practices and technological advancements.
* Design and implement new or revised processes, including developing process documentation, flowcharts, and training materials.
* Collaborate closely with cross-functional teams, including engineering, product, operations, and business units, to ensure successful process implementation and adoption.
* Monitor and evaluate the effectiveness of implemented process changes, tracking key performance indicators (KPIs) and reporting on outcomes.
* Conduct root cause analysis for process deviations and implement corrective and preventive actions.
* Champion a culture of continuous improvement within the organization.
* Stay abreast of industry trends, emerging technologies, and best practices in process optimization and apply them to JD.com's operations.

Job Qualifications:**

* Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, Supply Chain Management, or a related quantitative field. Master's degree preferred.
* Proven track record of successfully identifying, designing, and implementing process improvements that yielded measurable business benefits.
* Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Python, R) and process modeling software.
* Experience with process improvement methodologies such as Lean, Six Sigma, BPMN, or other relevant frameworks (certification preferred).
* Excellent communication, interpersonal, and presentation skills with the ability to articulate complex concepts clearly to diverse audiences.
* Ability to work independently and collaboratively in a fast-paced, dynamic environment.
* Strong problem-solving abilities and a meticulous attention to detail.
* Proficiency in Mandarin Chinese is a plus due to the company's global operations.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.

Ready To Apply?

Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com.