Working at Freudenberg: We will wow your world!

Responsibilities:

Customer Relationship Management:

• Build and maintain strong commercial and technical relationships with customers, acting as their primary technical point of contact.

 

Advanced Technical Support:

• Provide expert-level technical support to key accounts, addressing complex customer requirements and ensuring product performance.
• Solution Development:
  Collaborate with internal teams to develop solutions that meet customer needs and resolve technical issues.

 

Project Management:

• Manage technical projects for key accounts, ensuring on-time delivery of products and compliance with customer specifications.
• Problem Solving:
  Investigate and resolve complex technical problems related to customer-specific products.
• Documentation & Reporting:
  Ensure the accuracy of technical reports and documentation related to customer projects.
• Customer Feedback:
  Gather and relay customer feedback to internal teams to improve product performance and customer satisfaction.
• Process Improvement:
  Identify opportunities to improve technical processes and solutions.
• Training & Mentoring:
  Support the training and development of junior engineers in the team and provide technical training to selected customers.
• Compliance & Quality Control:
  Ensure that technical solutions meet quality standards and comply with industry regulations.

Qualifications:

• Bachelor’s degree in Engineering or related field.
• 2+ years of experience in Sales & Marketing with a focus on Account/Key Account Management.
• Experience in technical sales and support with a focus on key account management.
• Strong understanding of customer-specific technical requirements and product development processes.
• Fluent in local language and Advanced English.
• Experience in the Oil & Gas industry is a plus.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Nao-Tecidos Ltda.