Senior Order Management Lead (Hybrid)

Job Summary

Be part of a fast-growing, innovative company pioneering “Liveable Technology” to transform diabetes care. We’re hiring a Senior Order Management Lead to help accelerate key initiatives and deliver breakthrough, user-centric solutions in a dynamic, fast-paced environment

The Senior Order Management Lead is responsible for driving operational excellence, standardisation, service continuity, and business readiness across International B2B Order Management operations. The role combines operational leadership support, process governance, continuous improvement, launch support and cross-functional delivery to support B2B markets. With a primary focus on overseeing and supporting third-party teams managing customer order processing to ensure delivery against customer and business requirements.

The role acts as a key deputy to the Order Management leadership team, providing guidance, coaching, escalation support, and operational oversight while leading critical initiatives that improve scalability, compliance, customer experience, and cost-to-serve performance across international markets. The position plays a key role in supporting market expansion, product launches, system enhancements, process transformations, operational readiness and quarter-end close activities.

Primary Responsibilities

• Serve as the Senior lead for Order Management activities across designated B2B markets.
• Act as deputy to Order Management manager, providing leadership coverage during periods of absence and supporting continuity of operations.
• Own and oversee end-to-end B2B order management from order receipt through to successful delivery. Lead and support the day-to-day management of complex operational issues, escalations, and cross-functional challenges affecting order execution.
• Act as a key liaison between Commercial, Customer Care, Supply Chain and 3rd party partners, managing workload, order flows, operational requirements and training needs.
• Act as a primary Customer Care contact for assigned B2B markets.
• Ensure operational processes support SOX compliance requirements and business controls.

• Partners with FP&A and Commercial to support quarter-end activities, closely monitoring revenue critical orders, escalating delivery risks, and coordinating actions to support successful landing.
• Drive continuous improvement by identifying opportunities to improve Order Management processes, controls, automation and ways of working.
• Lead Order Management workstreams for new product and market expansion launches, sensor launches, and product transitions ensuring product set up and system readiness for order placement in Salesforce and SAP.

• Coordinate operational readiness activities across Customer Care, Commercial, Supply Chain, Pricing, Finance, Regulatory, and Training functions.

• Partner with Commercial and Supply Chain leadership to support market growth strategies and customer requirements.
• Build strong stakeholder relationships whilst influencing decision-making and driving alignment across functions.
• Present operational updates, risks, recommendations, and improvement opportunities to senior leadership teams.

Required Skills and Competencies

• Significant experience within Order Management, Customer Care, Order-to-Cash, Supply Chain Operations, or related functions.
• Strong understanding of B2B order management processes.
• Experience working across international markets and complex operational environments.
• Proven ability to lead process improvement initiatives and cross-functional projects.
• Experience developing operational processes, SOPs, and performance metrics.
• Strong stakeholder management and communication skills.
• Advanced analytical and problem-solving capability.

Preferred Skills and Competencies

• Advanced SAP knowledge.
• Salesforce Lightning (SFL) expertise.
• Knowledge of Order-to-Cash process optimisation and SOX controls.
• Experience supporting product launches, system implementations, or business transformations.
• Experience working with outsourced operational partners and third-party service providers.

#LI-Hybrid #LI-JW1

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

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