Lead Specialist - Transactional Services

Company:

Guy Carpenter

Description:

We’re seeking a Lead Specialist - Transactional Services who will be part of the reinsurance contract document. Setting up risk on system basis contract document/Broker Instruction sheets and generating covering letter (EOC) for the clients. Creating Premiums transactions & generate LPANs and closing instructions. Understanding/analysing the claims documents from the clients, setting up of claims on system, creating claims transactions & generating documents. Submission of documents to Reinsurers. Monitor the agreement, following up with clients and reinsurers. Handling enquiries from Reinsurers and clients

We will count on you to:

• Produce accurate client/Underwriter documentation associated with the respective processes within specified turnaround times

• Update self with knowledge of the core product principles and regulations to align with the continuous learning culture at Marsh

• Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company

• Contribute to the development of a supported and flexible working environment ensuring business needs are met at all times

• Achievement of individual performance measures as outlined and targets set within performance appraisal as agreed with line manager

• Understand and contribute to the achievement of individual and departmental Key Performance Indicators and Service Levels Agreements

• Working towards enhancing customer/client experience whilst adding value to the respective end-to-end business process

• Displaying professional communication skills at all levels within Marsh  and with external customers

• Maintenance of relevant record / logs / timesheet & hygiene of work as required by management and for MIS purposes

• Participate and attend any training programs or learning sessions as deemed necessary for enhancing job skills or nominated by managers

• Constantly build technical expertise and business knowledge associated with the respective process as deemed necessary by line manager

• Taking ownership of work queues and ensuring proper handover of work to team/line manager in case of absence from work

• Support, assist and provide guidance to less experienced colleagues as needed

• Participate and support manager in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes. 

• Perform quality checks for less experienced colleagues as per standard guidelines as needed

What you need to have: 

• 5+ years of experience in reinsurance broking in the operations area

• Good written and verbal communication skills (mandatory).

• The position requires technical expertise (XOL, Premiums, Claims, Facultative & Proportional Treaty business)

• Logical Reasoning and prioritization skills

• Problem Solving and Analytical Skills

• Proficient with MS outlook & MS Excel

• Should be comfortable for 12-9 PM shift

• Minimum 12 months experience as Specialist / Senior Specialist

• Should have at least “On Track” or equivalent rating in last appraisal

• Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months.

• Should not have applied for any other IJP within Marsh in the last 3 months

What makes you stand out?

• Experience in interacting with international customers

• Excellent presentation and MS office power point skills (preferred)

• Good understanding of Insurance/Reinsurance business/processes

• Good understanding of Risk & Financial regulatory bodies (preferred)

• Experience in regulations that govern Insurance in our countries of operation (i.e. UK, US, Australia, Asia) (preferred)

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Disclaimer:

• Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone.

• Mention your employee id and official email address in the resume

At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.