Director of Operations - Terrace Boulud

Mandarin Oriental, Hong Kong is looking for a Director of Operations, Terrace Boulud to join our Security team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

About the job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Division in Hong Kong, the Director of Operations, Terrace Boulud is the custodian of Terrace Boulud's business strategy and long-term success. The Director of Operations is expected to think beyond traditional restaurant management and operate as the Chief Executive of the business unit, constantly evaluating opportunities to improve competitiveness, increase market share, maximise revenue streams and strengthen guest loyalty. The Director of Operations reports to the Director of Food & Beverage. 

As Director of Operations of Terrace Boulud, you will be responsible for the following duties:

• Lead Terrace Boulud as a standalone business, driving revenue growth, profitability, market share, and long-term success
• Develop and execute strategic business plans according to the budgets and forecasts, and commercial initiatives to achieve financial targets
• Strengthen the restaurant's market position through innovative partnerships, brand activations, events, and guest engagement strategies
• Champion exceptional guest experiences by maintaining world-class hospitality standards and building strong relationships with VIPs and key stakeholders
• Oversee all aspects of restaurant operations, ensuring excellence across service, culinary, beverage, and reservations functions
• Drive operational efficiency, productivity, and continuous improvement while preserving luxury service standards.
• Manage financial performance, including budgeting, cost control, profitability, and business performance reporting
• Build, develop, and inspire a high-performing team through strong leadership, succession planning, coaching, and talent development
• Create and deliver signature dining experiences, private events, and strategic collaborations that enhance brand visibility and commercial results
• Ensure compliance with all food safety, health and safety, licensing, statutory, and company standards while safeguarding business integrity

As Director of Operations of Terrace Boulud, we expect from you:

• Degree holder in Hospitality Management, Business Administration or a related discipline
• Minimum 10 years of relevant experience in luxury hospitality, with at least 5 years in a management role
• Proven track record in driving revenue growth, profitability and overall business performance
• Strong commercial acumen with experience in budgeting, forecasting, financial management and strategic planning
• Demonstrated ability to develop successful partnerships, events, brand activations and guest engagement initiatives
• Strong understanding of luxury dining operations, guest experience management and service excellence
• Inspirational leader with proven experience in building, developing and retaining high-performing teams
• Excellent stakeholder management, communication and relationship-building skills
• Strong analytical and problem-solving abilities, with a results-driven and entrepreneurial mindset
• Excellent written and spoken English; Cantonese and Putonghua would be an advantage
• Sound knowledge of quality standard, Forbes, LQE, food safety, HACCP, health and safety, and regulatory compliance requirements

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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